Senior Strategy and Operations Lead

Thomson Reuters • Ann Arbor, MI

1d • Hybrid

About The Position

The Senior Strategy and Operations Lead plays a critical role in supporting the Chief of Staff and partnering with senior marketing leaders to drive strategic planning, performance management, and operational excellence. This position owns key processes such as annual planning, metrics and dashboard development, leadership reporting, and executive decision support. The ideal candidate is a strategic operator who excels at translating data into insights, building performance frameworks, and creating executive-level narratives that drive leadership decision-making. They leverage AI tools as a core part of their workflow — accelerating analysis, improving quality, and scaling output without sacrificing rigor. They must be highly organized, analytical, and skilled at managing multiple priorities in a fast-paced environment while collaborating closely with senior leadership.

Requirements

• Bachelor's degree in business, analytics, finance, operations, or related field
• 5+ years of experience in strategic planning, business operations, performance management, or management consulting
• Demonstrated ability to manage a wide variety of priorities simultaneously with strong attention to detail and consistent follow-through
• Proven track record driving complex, cross-functional projects from ambiguity to execution
• Demonstrated expertise building metrics frameworks, dashboards, and performance reporting systems
• Strong experience with annual planning processes, OKR management, and strategic goal-setting
• Proven track record developing executive-level presentations and narratives that drive leadership decisions
• Hands-on proficiency with AI tools (e.g. Claude, ChatGPT, Gemini, Copilot) as part of day-to-day work — for research, drafting, summarization, and analysis
• Ability to critically evaluate AI-generated output — knowing when to use it, when to push back, and how to add the human judgment that makes the difference
• Advanced proficiency in Microsoft PowerPoint and Excel
• Strong executive presence with excellent stakeholder management and influencing skills across all organizational levels
• Ability to work independently and manage multiple strategic priorities under tight deadlines

Nice To Haves

• experience with data visualization tools (e.g. Tableau, Power BI) a plus
• Experience supporting C-suite or senior leadership strongly preferred
• Familiarity with marketing operations or technology industry a plus

Responsibilities

• Support annual planning processes, including development and monitoring of goals and OKRs, and ensure alignment of priorities across the marketing function.
• Design, build, and maintain executive dashboards and reporting systems that provide timely visibility into marketing performance and business outcomes.
• Conduct detailed analyses to generate data-driven insights and actionable recommendations.
• Coordinate and develop materials for QBRs, leadership meetings, board presentations, and strategic planning sessions.
• Create clear, compelling presentations, reports, and strategic communications that translate complex data into executive-ready stories.
• Partner with the Chief of Staff and senior leaders to streamline planning processes and improve operational efficiency.
• Manage timelines, deliverables, and stakeholder engagement for strategic initiatives.

Benefits

• Flexible hybrid working environment (2-3 days a week in the office depending on the role)
• Flex My Way policies designed to help manage personal and professional responsibilities
• Work from anywhere for up to 8 weeks per year
• Career Development and Growth opportunities
• Grow My Way programming
• Skills-first approach
• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Two paid volunteer days off annually
• Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off
• Paid holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Access to Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior