Senior Strategic Partner Manager

Global Payments Inc. • Toronto, ON

1d

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. At Global Payments, you power the technology behind seamless commerce, connecting businesses and people across the world. As part of a high-impact client relationship team, you will build meaningful partnerships, ensure exceptional service delivery and unlock new growth opportunities across a dynamic portfolio of enterprise clients. You will join a collaborative, fast-moving environment where your voice matters and your ideas create real change. Here, you work alongside some of the best minds in the industry, gain exposure to complex client ecosystems and shape solutions that drive measurable business outcomes. This is your opportunity to grow your career while contributing to the evolution of global commerce. In this role, you’ll own strategic client relationships end to end, drive service excellence and business growth, and create value by aligning client needs with innovative payment solutions. You will influence outcomes across teams, strengthen client trust and expand Global Payments’ footprint, playing a direct role in shaping how businesses transact and succeed globally.

Requirements

• 8+ years of experience in client-facing roles, ideally within payments, financial services or a related industry
• Proven ability to own and grow complex enterprise client relationships, delivering measurable business results
• Strong commercial acumen with experience in revenue growth, forecasting and account profitability management
• Demonstrated success in navigating complex organizations and influencing senior stakeholders
• Ability to analyze data and translate insights into strategic actions that improve client and business outcomes
• Excellent communication and presentation skills with the confidence to lead executive-level discussions
• A mindset of ownership, accountability and continuous improvement, thriving in fast-paced and evolving environments

Responsibilities

• Own and grow strategic client relationships by delivering measurable improvements in service performance, client satisfaction and long-term retention
• Drive end-to-end service excellence by ensuring proactive support strategies that reduce downtime, optimize operations and enhance client outcomes
• Lead resolution of complex service and technical challenges by acting as the single point of accountability, ensuring fast, effective and client-focused outcomes
• Influence client growth and revenue expansion by identifying cross-sell opportunities and delivering solutions that increase product adoption and account value
• Shape account strategies and business plans that align client goals with Global Payments capabilities, driving sustainable growth and profitability
• Strengthen financial performance by owning revenue forecasting accuracy, billing integrity and resolution of disputes to protect both client trust and business outcomes
• Drive strategic client reviews and insights that influence decision-making, demonstrate value and unlock new opportunities for innovation and partnership
• Build internal alignment and collaboration across sales, product and support teams to deliver integrated solutions that elevate the client experience

Benefits

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed