Senior Strategic Advisor

IT Solutions Consulting LLC•Fort Washington, PA

About The Position

The Senior Strategic Advisor provides personalized, strategic guidance to maximize existing IT investments to ensure desired business outcomes are achieved through technology alignment and technology roadmaps. As most clients rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives, the Senior Strategic Advisor position requires strong technical aptitude, and to be equally adept with time management and problem-solving skills. A successful candidate translates complex IT concepts into actionable business-case drivers, manages client expectations with internal business processes, and is well organized and efficient. The Senior Strategic Advisor will provide support for mid-market and enterprise level accounts. The candidate must be able to work with limited supervision and have strong written and verbal communication skills.

Requirements

Strong oral and written communication skills
Effective time management and multi-tasking skills
Maintains the ability to stay organized and be detail-oriented
Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
General understanding of on-premises and cloud-based networking environments
General understanding of Microsoft licensing (SPLA, O365, M365, Azure, etc.)
Strong customer service skills and ability to work with a variety of businesses, technologies, and personalities.
Strong presentation skills both in-person and virtually using MS Teams
Proficient in a client-facing role with commitment to outstanding service and support
Proven ability and to stay current with the latest technology trends, shifts in the market.
Working knowledge and understanding of the latest versions of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, public cloud platforms (Azure, AWS, etc.).
Working understanding of Information Technology Infrastructure Library (ITIL) framework/ITIL certified
Working understanding of NIST Framework Standards
Working understanding of compliance requirements and controls such as HIPAA, PII, PHI, PCI/DSS, etc.
Proven ability to follow established processes to produce standard results.
Excellent follow-through skills and the ability to anticipate and address business needs proactively.
Minimum of 7+ years in IT account management or technical industry, preferably working for a managed service provider, with a keen understanding of the business model and best practices
Bachelor’s degree in business administration, Communications, Computer Science, or related field

Responsibilities

Act as the primary client advocate ensuring client satisfaction and client retention.
Serve as the trusted technology advisor responsible for defining and directing IT strategy for distinct client list of medium to enterprise-sized clients.
Create and deliver bi-annual Strategic Advisor report and 5-year roadmaps for managed clients.
Maintain in-depth understanding of clients’ business to align technology recommendations and solutions with business goals.
Host and attend regular cadence meetings with clients, while documenting each client interaction in a timely and accurate matter.
Perform IT risk planning and implement management strategies to improve overall security posture.
Engage in IT budget planning and management of day-to-day IT operations.
Ownership and management of accurate client invoicing and quarterly true ups.
Manage and maintain c-level and senior level relationships with medium and large organizations.
Regularly set and follow through with expectations of C-level contacts via effective verbal and written communication.
Present analysis, recommendations, and roadmap to client board members for review and buy in.
Define scope for projects and negotiate contract terms with client leadership and/or board members.
Collaborate with the team of Strategic Advisors, leadership, and VP of Customer Success to interpret account management processes, goals, challenges, and concerns.
Manage documenting technical environments in a consistent and organized fashion.
Balance client account priorities with the company’s internal business processes.
Additional responsibilities as assigned.