Senior Strategic Account Director, North America

INSTANDA

13h•$120,000 - $170,000•Remote

About The Position

We are looking for a Senior Strategic Account Director with proven, hands-on experience in Property & Casualty (P&C) insurance, someone who will act as a growth architect for INSTANDA's most valuable enterprise accounts. This role is not about incremental renewals: it's about driving transformational revenue impact. The Senior Strategic Account Director will own the commercial strategy for multi-year, multi-million-dollar agreements, expand INSTANDA's footprint across client organisations, and influence C-suite agendas to accelerate digital adoption. You will be accountable for double-digit annual growth within a portfolio of strategic accounts, proactively creating demand, identifying whitespace opportunities, and shaping client innovation strategies. This is a high-impact role for a commercially driven leader who thrives on influencing senior decision-makers and delivering measurable business outcomes. This role is fully remote.

Requirements

10+ years of experience in enterprise account management, business development, or strategic partnerships within insurance (carrier, MGA, or vendor) or B2B SaaS, with a clear track record of operating at senior executive level.
Demonstrated executive presence and gravitas: you are credible, composed, and compelling in front of C-suite and Board-level audiences, able to hold the room and drive decisions.
Proven track record of driving transformational revenue growth, including ownership of multi-year, multi-million-dollar commercial agreements and complex enterprise negotiations.
Deep understanding of insurance industry dynamics, workflows (rating, underwriting, policy admin, endorsements, claims, billing), and the strategic priorities of insurance carriers and MGAs.
Exceptional communication and storytelling skills. Able to translate complex technical and commercial propositions into clear, compelling narratives that resonate at the highest organisational levels.
Strategic thinking combined with commercial rigour: able to synthesise data, identify opportunities, build a business case, and influence investment decisions.
High political acuity, able to navigate complex stakeholder environments, build broad coalitions of support, and manage competing interests with diplomacy and confidence.
Experience operating in and collaborating across matrixed, cross-functional environments.
Willingness and ability to travel regularly across the U.S. to engage clients and represent INSTANDA at the executive level.
Proficiency with CRM and productivity tools; exposure to no-code platforms is a plus.

Nice To Haves

Exposure to no-code platforms is a plus.

Responsibilities

Deliver double-digit annual revenue growth across strategic accounts, securing multi-year, multi-million-dollar agreements that materially impact INSTANDA’s revenue trajectory.
Design and execute transformational account growth strategies that align client digital ambitions with INSTANDA’s platform capabilities, driving enterprise-wide adoption and market share expansion.
Identify and convert strategic whitespace opportunities within existing accounts and adjacent business units, unlocking new and significant revenue streams.
Engage C-suite and Board-level stakeholders not as a vendor, but as a strategic peer, someone who commands the room, challenges conventional thinking, and earns trust through insight and credibility.
Build and sustain trusted, long-term relationships with clients, including C-suite and Board members across client organisations, positioning yourself as a valued advisor.
Lead executive presentations, strategic workshops, and quarterly business reviews with authority, articulating ROI, strategic alignment, and innovation roadmaps in language that resonates with stakeholders.
Navigate complex organisational hierarchies and stakeholder dynamics with political acuity, influencing decisions at the highest levels and accelerating the client’s digital transformation journey with INSTANDA.
Bring a point of view. Challenge client assumptions constructively, introduce new thinking, and shape client innovation agendas in ways that create pull for INSTANDA’s platform.
Act as a trusted industry advisor, leveraging deep market knowledge and executive relationships to become embedded in client strategy rather than merely their technology stack.
Represent INSTANDA as a credible and compelling thought leader at industry forums, delivering keynote-level insights and shaping market conversations on digital insurance transformation.
Strengthen INSTANDA’s brand presence and cultivate a high-value network of industry decision-makers to accelerate strategic partnerships and pipeline development.
Partner with Customer Success Managers to align client success plans with commercial strategy, ensuring seamless delivery of outcomes and a unified client experience.
Collaborate with Product and Leadership teams to bring client insights and market intelligence into roadmap discussions, directly influencing INSTANDA’s product development priorities.
Maintain rigorous CRM discipline and pipeline management, providing accurate forecasting and transparent reporting to senior leadership.
Ensure compliance with internal processes and contribute to continuous improvement initiatives.
Adhere to INSTANDA’s information security policies, guidelines and best practices to protect our company and our clients.
Contribute to a culture of security awareness across the organisation.

Benefits

Pay range: $120,000 - $170,000 USD/ CAD + commission
Generous 28 vacation days, plus 11 Federal US holidays / all Provincial Statutory Holidays per year.
One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life admin.
Freedom Pass work up to 4 weeks of the year from anywhere.
FlexiBank you decide when to use your public holiday allocation.
We offer a full-suite of benefits including Healthcare, Vision, Dental, STD/LTD, Group Life + several other benefits.
INSTANDA offers a 401(k)/ RRSP matching program.
All employees are included in the company discretionary bonus scheme
Access to an Employee Assistance Program
Annual learning & development allowance of $1,250
Free access to Microsoft ESI learning platforms