Sr. Store PRO

Genuine Parts Company•Woburn, MA

23h•Onsite

About The Position

The Senior Store Pro delivers accurate, efficient, and courteous service to customers through in-store, telephone, and dealer shop interactions. The role requires strong automotive parts knowledge, the ability to identify and source correct parts, and a commitment to customer satisfaction. The Senior Store Pro also serves as a resource to team members on product and system knowledge. Performance is measured by customer satisfaction and issue resolution, parts lookup and order-processing accuracy and speed, sales and fulfillment efficiency, product knowledge, compliance with operational, pricing, inventory, and asset-protection procedures, and contributions to team support and store operations. The position is part of NAPA Retail Store Operations and works closely with Counter Sales Associates, Inventory/Operations staff, and retail and dealer-shop customers. It reports to the Store Manager or Assistant Store Manager. The work takes place in a retail and warehouse environment with frequent customer interaction, extended periods of standing and walking, and frequent bending, stooping, reaching, and use of ladders or stools. The role involves a fast-paced, multitasking environment and requires visual accuracy when identifying part numbers and sequences. The stated starting hourly rate is $23.75; starting rates for other positions are determined based on individual skills, experience, and qualifications.

Requirements

High school diploma or equivalent.
Strong communication, interpersonal, and organizational skills.
Ability to understand and accurately identify part numbers and product codes.
Customer-focused mindset and ability to work efficiently in a fast-paced environment.
Ability to maintain professionalism and composure under pressure.

Nice To Haves

ASE Parts Specialist certification.
Experience in automotive parts, retail, or a related industry.
Familiarity with point-of-sale systems and cataloging tools such as TAMS.
Knowledge of the local service area and customer base.
Ability to operate a manual-transmission vehicle.

Responsibilities

Provide prompt, professional, and courteous service to customers in-store, by phone, and at dealer shops.
Identify, source, and process parts orders accurately using catalog and point-of-sale systems.
Advise customers on technical product questions and recommend appropriate solutions.
Maintain knowledge of products, warranties, sales programs, and company policies.
Engage customers, assess needs, and demonstrate products as part of sales practices.
Resolve customer issues to support satisfaction and retention.
Support store operations by placing stock orders, reporting discrepancies, and maintaining store presentation.
Use delivery management systems to coordinate and dispatch deliveries, pull and prepare orders, and support logistics and fulfillment.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Contribute to store operations, team support, merchandising, and efficiency tasks as needed.
Assist with store opening and closing procedures as needed.
Support continuous improvement initiatives related to store processes and operational standards.
Follow pricing, asset security, and operational procedures.
Participate in training and continuous development activities.
Act as a resource and provide support to other team members.
Demonstrate ownership of customer experience and outcomes, mentor peers as a technical resource, contribute to a collaborative team culture, and take initiative in skill development.