Store PRO

Genuine Parts Company•Copley, OH

About The Position

The Store PRO serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. The role provides automotive parts solutions to retail and wholesale customers and contributes to store performance through product knowledge, responsiveness, and customer engagement. It offers an entry point or growth path within the organization. Performance is measured by customer satisfaction and service quality, accuracy and efficiency in parts identification and order fulfillment, sales performance, responsiveness to inquiries, team collaboration, and adherence to store processes and operational standards. The position works in Retail Store Operations and reports to the Store Manager or Assistant Store Manager. It works closely with the Counter Sales team, Inventory/Operations staff, and wholesale customers.

Requirements

High school diploma or GED.
Valid driver's license.
Strong verbal and written communication and interpersonal skills.
Customer-focused mindset with strong listening and problem-solving abilities.
Willingness to learn automotive parts and technology systems.

Nice To Haves

Experience in an automotive, retail, or parts environment.
Hands-on experience with vehicle repair or maintenance.
Knowledge of inventory or cataloging systems.
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments.
ASE Certification; not required.

Responsibilities

Provide accurate automotive parts solutions to retail and wholesale customers.
Deliver a consistently positive and engaging customer experience.
Use product knowledge to assist customers and support team members.
Operate POS, inventory/catalog tools, communication devices, and delivery management systems.
Maintain energy and customer focus in a fast-paced retail environment.
Support store operations, transactions, inquiries, and general workflow.
Build customer relationships to encourage loyalty and repeat business.
Coordinate and dispatch deliveries, and pull and prepare orders for customers and drivers.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and maintaining accurate inventory records.
Support store operations, merchandising, team tasks, and overall efficiency as needed.
Contribute to continuous improvement initiatives related to store processes and operational standards.
Demonstrate accountability and ownership of customer outcomes, lead by example in customer service, share knowledge with team members, help solve problems, and contribute to a collaborative team environment.
Show initiative in learning and career development.