Store PRO

Genuine Parts Company•Fresno, CA

3d•Onsite

About The Position

The Senior Store Pro delivers accurate, efficient, and courteous service to customers through in-store, telephone, and dealer shop interactions. The role requires technical knowledge of automotive parts, the ability to identify and source correct parts, and a commitment to customer satisfaction. The Senior Store Pro also serves as a key resource for internal team members on product and system knowledge. Performance is measured by customer satisfaction and issue-resolution effectiveness; accuracy and speed of parts lookup and order processing; sales performance and order-fulfillment efficiency; product knowledge and technical advisory capability; adherence to operational, pricing, and inventory processes; contribution to team support and store operations, including inventory and delivery management; and compliance with asset-protection and loss-prevention standards. The position is part of NAPA Retail Store Operations and works in a retail and warehouse environment with frequent customer interaction. It reports to the Store Manager / Assistant Store Manager and works closely with Counter Sales Associates, Inventory/Operations staff, and external customers, including retail customers and dealer shops.

Requirements

High school diploma or equivalent.
Strong communication, interpersonal, and organizational skills.
Ability to understand and accurately identify part numbers and product codes.
Customer-focused mindset and ability to work efficiently in a fast-paced environment.
Ability to maintain professionalism and composure under pressure.
Demonstrates ownership of customer experience and outcomes.
Acts as a technical resource and mentor to peers.
Maintains professionalism, accountability, and a strong work ethic.
Contributes to a collaborative, high-performing team culture.
Shows initiative in skill development and continuous learning.

Nice To Haves

ASE Parts Specialist certification.
Experience in automotive parts, retail, or a related industry.
Familiarity with POS systems and cataloging tools such as TAMS.
Knowledge of the local service area and customer base.
Ability to operate a manual transmission vehicle.

Responsibilities

Provide prompt, professional, and courteous service to customers in-store, by phone, and at dealer shops.
Accurately identify, source, and process parts orders using catalog and POS systems.
Advise customers on technical product questions and recommend appropriate solutions.
Maintain knowledge of products, warranties, sales programs, and company policies.
Execute sales practices, including customer engagement, needs assessment, and product demonstration.
Resolve customer issues effectively to ensure satisfaction and retention.
Support store operations, including stock orders, reporting discrepancies, and maintaining store presentation.
Use delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support logistics and fulfillment.
Perform housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
Contribute to store operations and team-support tasks to optimize performance, merchandising, and efficiency.
Assist with store opening and closing procedures as needed.
Support continuous-improvement initiatives related to store processes and operational standards.
Ensure compliance with pricing, asset-security, and operational procedures.
Participate in training and continuous-development activities.
Act as a resource and support for other team members.