Senior Store Manager, Optimization

David's Bridal•King of Prussia, PA

5d•Onsite

About The Position

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today! The Field Support Manager travels to David’s Bridal stores when a Store Manager position is open or the management team is incomplete. The role provides leadership coverage, restores store performance and operating routines before a new leader begins, supports leadership training in the field, and delivers assigned financial expectations. Assignments vary by market and business need. Leave-of-absence coverage remains with the separate Special Assignment Manager leave-coverage positions.

Requirements

High school diploma or equivalent.
At least four years of retail management experience in an apparel or specialty store environment.
Experience using a computerized point-of-sale system.
Strong coaching, decision-making, communication, and store performance management skills.

Responsibilities

Assume day-to-day leadership of assigned stores during Store Manager vacancies or significant management gaps and deliver assigned financial expectations.
Assess guest service, sales, staffing, scheduling, inventory, and operating routines; establish priorities with field leadership.
Coach team members, address missed expectations and restore dependable store routines before an incoming Store Manager begins.
Partner with Regional Directors and DVPs, People Partners, and support teams; communicate results, risks, and assistance needed.
Train and support incoming Store Managers in store operations, leadership practices, performance expectations, and company tools.
Provide a documented handoff of team strengths, current priorities, open issues, and progress at the end of each assignment.
Build and retain a high-performing team, model a guest-first culture, and deliver consistent five-star guest experience.
Lead the store toward sales plan and blended conversion goals across front-of-house and alterations through daily direction and performance coaching.
Hold the leadership team accountable for active floor management, shift assignments, results review, and feedback. Coach selling skills, behaviors, and processes.
Manage store payroll within the monthly budget; monitor schedules and accurately review and acknowledge time records for scheduled shifts, breaks, and meals.
Communicate daily sales goals. Review individual performance, and guest reviews, to use during weekly discussions and action plans to improve results.
Oversee inventory management, special orders, receiving, layaway, mark-out of stock, repairs, and first-quality merchandise standards.
Maintain staffing plans, develop a bench of talent, and partner with People Partners to fill store leadership and team openings promptly.
Perform other related duties as assigned.