Senior Statistical Clerk

Montefiore Health System•City of Yonkers, NY

2d•Onsite

About The Position

Montefiore Medical Center’s Department of Pathology operates advanced diagnostic systems and provides a wide range of laboratory testing services. The Senior Statistical Clerk serves as a direct liaison between laboratories and Montefiore Medical Center clinics, physician offices, nursing homes, reference laboratories, and other healthcare facilities. The role supports more than 200 Montefiore and private accounts and handles approximately 8,000 inbound and outbound calls per month, responding to customer requests and questions using established scripts. The clerk provides clients with patient result reports, communicates critical results within 30 minutes of resulting, shares updates and workflow changes, coordinates logistics for special specimen pickups, provides guidance on collection tubes and packaging, and assists esoteric laboratories with communication needed to obtain documentation for send-out specimens. The position is based at the Yonkers call center and is scheduled from 12:00 a.m. to 8:30 a.m. on Sundays and Mondays.

Requirements

High school diploma or GED required.
At least one year of work experience required.
Ability to use laboratory and clinical information and computers.
Ability to operate and maintain label printers.
Understanding of medical terminology required.
Good communication and organizational skills required.
Effective and professional communication skills.
Ability to problem-solve and collaborate with laboratory staff, leadership, and logistics.
Knowledge of laboratory medicine.
Ability to complete Laboratory Information System training.

Nice To Haves

Associate’s degree preferred.
Knowledge of EPIC/Beaker and Cisco.

Responsibilities

Telephone critical-value reports within regulatory requirements for all five MMC hospitals, outpatient facilities, and emergency departments; follow procedures for contacting appropriate personnel when a critical value cannot be reported to the appropriate ordering unit.
Answer incoming laboratory telephone calls pleasantly and professionally, avoiding extended holds.
Use the laboratory reporting system, including sending reports to remote printers and faxing.
Maintain patient confidentiality in accordance with HIPAA guidelines.
Accept and expedite STAT pickup and courier requests.
Transfer calls promptly and accurately to other laboratory departments using warm transfers, communicating the caller’s identity and request.
Access and communicate patient reports, specimen-handling information, and other information routinely requested by clients.
Triage specimen-related problems, including specimen location, result turnaround times, and add-on requests.
Assist with specimen ordering, collection, and transportation.
Communicate with reference laboratories about estimated arrival times and specimen integrity for add-on requests.
Complete Laboratory Information System training to obtain access needed to report critical values and access patient information.
Provide patient result reports and communicate workflow updates, changes, and other information affecting clients.
Coordinate logistics for special specimen pickups and provide guidance on collection tubes and necessary packaging.
Assist esoteric laboratories in communicating with clinical personnel to obtain documentation required for send-out specimens.
Facilitate and address customer requests and questions for laboratory and healthcare accounts.