Senior/Staff Technical Program Manager - Process and Tools

Zoox•Foster City, CA

2d•$193,000 - $279,000

About The Position

The PMO Processes & Tools Senior Program Manager at Zoox is responsible for defining, delivering, and improving program management processes and tools across the organization. The role owns the full lifecycle of these efforts, from requirements gathering and process documentation through tool configuration, ecosystem integration, user training, rollout, enforcement, and retirement when appropriate. The position leverages AI tools to accelerate day-to-day work and develops applications and dashboards that support PMO processes. It also identifies opportunities to embed AI agents into processes and tools to reduce user burden or provide new insights. The role serves as a primary connection between the PMO, IT, and engineering and operations stakeholders, aligning objectives and requirements. It provides expertise and support for core PMO tools, establishes project plans, tracks milestones, manages issues and risks, and communicates status to leadership and stakeholders.

Requirements

Bachelor's degree, preferably in a technology-related field.
10+ years of professional experience, including 5+ years in technical project or program management focused on systems and tools implementation.
Experience with waterfall and agile product development lifecycles and associated enterprise project management software such as Jira, Confluence, Structure, or similar platforms.
Familiarity with configuring automations within PM tools, such as Jira automations or AI agent embedding.
Familiarity with using AI tools such as Gemini or Claude to develop processes, training content, dashboards, apps, or similar materials.
Comfort working with ambiguity, owning several processes, tools, and stakeholder groups at once, and shifting between them as priorities change.
Excellent communication and interpersonal skills, with demonstrated ability to influence senior stakeholders and drive consensus.
Strong analytical and problem-solving skills, including translating business needs into technical requirements and solutions.

Nice To Haves

Experience in a fast-paced hardware and software development environment, such as robotics, automotive, aerospace, or consumer electronics.
Scaled Agile, hybrid agile, or integrated master scheduling experience, with ability to drive alignment and delivery across multiple teams and portfolios.
Familiarity with scripting automations for and integrations with PM tools.
Experience managing large-scale tool migrations or enterprise system integrations.

Responsibilities

Own the full lifecycle of new or improved PMO processes and tools, including requirements gathering, process definition and documentation, tool configuration, ecosystem integration, user training, rollout, enforcement, and retirement when needed.
Use AI tools to accelerate day-to-day work and build applications and dashboards that support processes.
Identify and implement opportunities to embed AI agents in PMO processes and tools to reduce user burden or provide new insights.
Act as a primary point of contact among PMO, IT, and engineering and operations stakeholders, aligning project objectives and maintaining shared understanding of requirements.
Serve as a subject matter expert for core PMO tools, provide guidance, develop best practices, and create user documentation.
Establish project plans, track progress against milestones, identify and manage issues and risks, and provide clear status updates to leadership and stakeholders.