Senior Staff SSD Debug Engineer - 2270

Kioxia•Folsom, CA

13d

About The Position

KIOXIA America, Inc. is the U.S.-based subsidiary of KIOXIA Corporation, a worldwide supplier of flash memory and solid state drives. The company develops memory, SSD, and software solutions, including BiCS FLASH™ 3D flash memory technology. The Senior Staff SSD Debug Engineer will triage and debug SSD drive failures for the data center SSD product line. The role works closely with Product Support Engineering to resolve customer qualification issues and lead failure root-cause investigations. The engineer tracks multiple issues, coordinates stakeholders in high-pressure situations, and contributes to decisions by developing solutions acceptable to customers. The position includes collaboration with globally distributed teams, lab work, customer communication, and travel as needed, both domestic and international. No relocation assistance is provided.

Requirements

Bachelor’s degree in computer engineering or an equivalent field and at least 10 years of experience in a technical-related field, or a master’s degree in computer engineering or an equivalent field and at least 8 years of experience in a technical-related field.
Proven experience debugging complex SSD issues involving NVMe and PCIe protocols.
SSD firmware architecture and/or validation or test experience.
SSD firmware development and debugging experience using C programming.
Excellent understanding of debug tools, including PCIe protocol analyzers, oscilloscopes, and Linux tools.
Knowledge and experience with data center/server storage.
Strong verbal and written communication skills in English.
Ability to travel when and where needed, domestically and internationally.

Nice To Haves

Experience with open-source SSD tools such as NVMe-CLI and FIO.
Good understanding of Open Compute Platform (OCP) specifications.
Experience with telemetry, host logs (dmesg and event logs), and firmware trace logs.

Responsibilities

Perform root-cause analysis of data center SSD failures on hyperscale server platforms, isolating issues across host, transport, firmware, and media.
Drive cross-functional debugging with firmware, platform, and customer teams; define reproducible test cases and drive corrective actions to closure.
Collaborate across globally distributed engineering teams and drive technical issue resolution across time zones.
Analyze host and telemetry logs, correlate failures with firmware source code and hardware behavior, and drive root cause to closure.
Develop debug firmware in C across the SSD firmware stack to accelerate root-cause analysis.
Troubleshoot SSD performance issues, reduce tail latencies, and improve IOPS and throughput.
Perform lab work required to replicate reported issues.
Create 8D and failure-analysis reports and explain findings to customers.
Write product use-case technical white papers as needed.