Senior Staff Software Engineer, Developer Experience — Moveworks

ServiceNow•Mountain View, CA

1d•Onsite

About The Position

This role requires in-office presence in Mountain View, CA 5x/week. The Developer Experience team builds platforms that enable developers building on the Moveworks Agentic AI platform. We own the flywheel: more builders → more integrations shipped → better assistant → more demand. We build scalable infrastructure first, then the products on top of it. Platform engineering discipline meets developer-facing product thinking. You own the technical foundation the team ships on. You design and build the hardest platform problems — generality, scalability, extensibility — while keeping developer experience as the measure. You think in systems. You ship. You bring others along.

Requirements

12+ years designing, building, operating production systems; significant platform or infrastructure team experience
Experience leading design and multi-year operation of developer platforms that reached 100+ external teams; can point to instances where the platform unlocked new use cases or accelerated velocity by order of magnitude
Deep expertise in distributed systems: reliability, API design, performance, fault tolerance, observability
Strong systems engineer with fluency in production microservices environments at scale
Built general-purpose platforms other engineers depend on; understand what makes an abstraction good vs. leaky
End-to-end ownership: you design, code, debug in production, iterate based on real feedback — not handing off at the design doc
Navigate tradeoffs with incomplete data: know when to generalize vs. specialize, when to build vs. integrate, when to move fast vs. lock in design
Understand developer activation funnels and feedback loops that turn builders into core contributors

Nice To Haves

Familiarity with LLM-based architectures or agent orchestration patterns
Experience with enterprise developer environments: auth, sandboxing, compliance, multi-tenancy constraints

Responsibilities

Design and build core developer platforms: SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services
Own end-to-end delivery of products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower friction
Define platform primitives other products build on — bias toward generality, reliability, clean abstractions
Drive measurable supply metrics: developer activation, integration velocity, artifact quality, ecosystem breadth
Lead technical strategy for your platform areas: roadmap, API design, cross-team alignment
Set the engineering bar: architecture, design standards, observability, operational excellence
Mentor senior engineers; raise the team's technical depth