Senior Staff Software Engineer, Developer Experience — Moveworks

ServiceNow • Mountain View, CA

2d • Onsite

About The Position

The Developer Experience team builds platforms that enable developers building on the Moveworks Agentic AI platform. We own the flywheel: more builders → more integrations shipped → better assistant → more demand. We build scalable infrastructure first, then the products on top of it. Platform engineering discipline meets developer-facing product thinking.

This role requires in-office presence in Mountain View, CA 5x/week.

Requirements

• 12+ years designing, building, operating production systems; significant platform or infrastructure team experience
• Experience leading design and multi-year operation of developer platforms that reached 100+ external teams; can point to instances where the platform unlocked new use cases or accelerated velocity by order of magnitude
• Deep expertise in distributed systems: reliability, API design, performance, fault tolerance, observability
• Strong systems engineer with fluency in production microservices environments at scale
• Built general-purpose platforms other engineers depend on; understand what makes an abstraction good vs. leaky
• End-to-end ownership: you design, code, debug in production, iterate based on real feedback — not handing off at the design doc
• Navigate tradeoffs with incomplete data: know when to generalize vs. specialize, when to build vs. integrate, when to move fast vs. lock in design
• Understand developer activation funnels and feedback loops that turn builders into core contributors

Nice To Haves

• Familiarity with LLM-based architectures or agent orchestration patterns
• Experience with enterprise developer environments: auth, sandboxing, compliance, multi-tenancy constraints

Responsibilities

• Design and build core developer platforms: SDKs, APIs, runtime abstractions, tooling infrastructure, developer-facing services
• Own end-to-end delivery of products that increase developer productivity: faster time-to-market, higher-quality artifacts, lower friction
• Define platform primitives other products build on — bias toward generality, reliability, clean abstractions
• Drive measurable supply metrics: developer activation, integration velocity, artifact quality, ecosystem breadth
• Lead technical strategy for your platform areas: roadmap, API design, cross-team alignment
• Set the engineering bar: architecture, design standards, observability, operational excellence
• Mentor senior engineers; raise the team's technical depth

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed