Senior Staff Inbound Product Manager, Value AI Products

ServiceNow•Vancouver, BC

1d•Hybrid

About The Position

ServiceNow is seeking a Senior Staff Inbound Product Manager to own product strategy for AI Value tooling. This role involves driving prompt engineering, code reviews, and AI product development across various analysis modes. The successful candidate will set and communicate product priorities, own outcomes end-to-end, and translate stakeholder input into clear product requirements and a prioritized roadmap. This position requires integrating usability testing and feedback into product decisions, communicating complex AI/product tradeoffs, and developing multi-mode communications for different audiences. The role also involves representing the product in cross-org forums and functioning as a team lead and informal mentor.

Requirements

8+ years of software product management experience, including direct ownership of an AI/ML or LLM-powered product in production
Flexibility and curiosity - ability and willingness to learn new architecture stacks, and see how AI tooling needs to adjust to take advantage of new capabilities - while weighing tradeoffs
Scientific mindset - changing tech landscape, there is no roadmap for best practices in AI development you get to write it - learn, unlearn and re-learn constantly
Hands-on experience with prompt engineering and iterating on AI agent behavior based on real usage data, not just theoretical design
Strong prioritization discipline — ability to sequence a roadmap under real resourcing constraints and defend tradeoffs to leadership
Experience defining product requirements from ambiguous, cross-functional input and converting them into a shippable roadmap
Deep curiosity about customer/seller needs, with a track record of using usage and outcome data (not just survey feedback) to drive product decisions
Comfort operating in a fast-moving, still-maturing product area, including translating technical AI constraints (cost, latency, model behavior) into business-facing decisions
Ability to lead without authority — influencing engineering, data science, and documentation partners toward a shared roadmap
Experience communicating to executive stakeholders, including building narrative and materials for non-technical leadership audiences

Responsibilities

Own product strategy for AI Value tooling, a suite of agents that turns customer telemetry into conversation-ready value insights for sellers and customer success teams — currently reaching ~11,000 sales and customer success users
Drive prompt engineering, code reviews and AI product development across Value Melody's analysis modes (value realization, benchmarking, license intelligence, business outcome mapping, and exec-facing narrative generation), balancing model quality, cost per run, and user trust
Set and communicate product priorities across a cross-functional pod (data science, engineering, documentation/service desk) and build consensus without formal authority over every function involved
Own outcomes end-to-end, regardless of role or org boundaries — from roadmap definition through launch readiness and post-launch iteration
Translate ambiguous or fast-moving stakeholder input (field feedback, executive asks, governance requirements) into clear product requirements and a prioritized roadmap
Integrate usability testing, field/citizen-developer feedback, and competitive/market signal into product decisions to improve adoption and satisfaction
Communicate complex AI/product tradeoffs in plain language to audiences ranging from engineers to sales leadership to the executive sponsor
Develop multi-mode communications (briefings, demo guides, exec summaries) tailored to distinct audiences — field sellers, technical teams, and leadership
Represent the product in cross-org forums, building influence with peer product teams and adjacent programs (e.g., the broader value engine ecosystem) without direct reporting lines into them
Function as team lead and informal mentor to more junior product owners