Senior Specialist Warranty, Fleet Maintenance

Carvana • Tempe, AZ

13d • Onsite

About The Position

The Sr. Specialist Warranty is responsible for the oversight, administration, and optimization of all warranty claims and recovery processes for a large-scale Class 8, Class 6, and Class 5 tractor and trailer fleet. This includes managing relationships with OEMs (e.g., Freightliner, Isuzu, Cummins), ensuring shop compliance with filing procedures, and identifying "hidden" recovery opportunities like policy adjustments and campaigns. The Sr. Specialist Warranty is an individual contributor role based at Tempe headquarters, reporting directly to the Associate Director Vendor and Asset Operations. This role will work a traditional Monday - Friday business hours schedule (typically 8-5).

Requirements

• 3+ years in heavy-duty trucking maintenance, specifically focused on Class 8, Class 6, and Class 5 equipment.
• Deep understanding of VMRS (Vehicle Maintenance Reporting Standards) codes and major OEM portal systems (e.g., Daimler, Cummins QuickServe, etc.).
• Ability to bridge the gap between "grease-under-the-fingernails" shop operations and corporate financial reporting.
• Must be able to read, write, speak and understand English
• Ability to work a flexible work schedule
• Sees the ‘big picture’ with the ability to get it done (task oriented)
• High energy and the ability to multitask and prioritize effectively
• Strong interpersonal skills creating the ability to influence Operating units across the Carvana Network

Nice To Haves

• Working knowledge of the transportation and mechanical repair industry
• Warranty processing experience
• Proficient in G Suite (Gmail, Google Docs, Google Sheets, etc.), Excel (SQL is a plus), and has experience building forecast models and analyzing complex data sets to make impact high-impact business decisions

Responsibilities

• Oversee the submission, tracking, and reconciliation of all warranty claims to ensure maximum recovery of parts and labor costs.
• Act as the primary point of contact for manufacturers and dealerships; negotiate "policy" or "goodwill" coverage for failures occurring just outside of standard warranty terms.
• Perform regular audits of internal repair orders to ensure technicians and service writers are documenting "three Cs" (Complaint, Cause, and Correction) required for successful filings.
• Monitor failure trends across the fleet to identify recurring component issues. Provide data to the Procurement team to influence future equipment specifications.
• Track monthly recovery targets and provide leadership with visibility into "dollars-per-unit" recovered and pending credits.
• Monitor completion rates for safety recalls and manufacturer service bulletins across multiple regions/terminals.

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed