Senior Specialist, Volunteer Services
About The Position
The Senior Specialist, Volunteer Services implements and executes volunteer programs and services to increase volunteer engagement. The role assists with screening, referring, and placing prospective volunteers to support organizational goals and ensure staffing needs are met within the assigned area. It may serve as a liaison to internal partners and external organizations, and provides support, development, and leadership guidance to volunteers. All duties must comply with standard operating procedures and applicable federal, state, and local regulations. This hybrid position may be based in the Indianapolis, Fort Wayne, or Evansville office. The stated schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, with some weekends and evenings required during periods of business need. Travel to field offices and events is required.
Requirements
- Bachelor's degree required.
- At least 3 years of related experience.
- Current, valid driver's license and good driving record required.
- Ability to work on a team.
- Excellent oral and written communication skills.
- Strong interpersonal and presentation skills.
- Good organizational skills, attention to detail, and ability to handle multiple and evolving priorities effectively.
- Intermediate proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Ability to travel to field offices and events.
Nice To Haves
- Knowledge of group dynamics, customer maintenance techniques, and negotiation skills.
- Ability to effectively implement programs.
- Knowledge of volunteer programs and policies.
Responsibilities
- Contribute input and serve as a resource for volunteer engagement best practices.
- Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies.
- Participate in implementing, executing, and monitoring volunteer engagement and retention strategies, including interaction with the volunteer community.
- Participate in developing a volunteer needs assessment for the assigned area and meet with stakeholders to align goals with volunteer needs.
- Participate in developing and implementing onboarding programs for volunteer positions.
- Support the volunteer training plan and potentially facilitate volunteer training coursework.
- Provide guidance on volunteer programs, tools, and resources.
- Support and direct volunteer trainers and ensure training is thorough and documented.
- Facilitate formal and informal recognition efforts and events that promote community and honor volunteer contributions.
- Assist in identifying partnerships and screening and referring prospective volunteers.
- Schedule volunteers and support efforts to ensure a strong fill rate.
- Serve as a liaison to internal and external partners to ensure volunteer requests are timely and complete.
- Perform duties in compliance with standard operating procedures and applicable regulations.
Benefits
- Medical, dental, and vision plans
- Health spending accounts and flexible spending accounts
- Paid time off starting at 15 days per year, based on job type and tenure
- 11 paid holidays, including six core holidays and five floating holidays
- 401(k) with up to 6% match
- Paid family leave
- Employee assistance
- Short- and long-term disability insurance
- Service awards and recognition
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
