Senior Specialist, Vision Care Sales Operations and Professional Medical Services

Baxter•Skaneateles Falls, NY

About The Position

The Vision Care Sales Operations & Professional Medical Services Snr. Specialist is responsible for managing the operational components of RetinaVue P.C. as well as providing business operations support to the Vision Care team. This person will oversee a set of vendors and processes that ensure compliant, 50 state coverage for the overread network. More specifically, responsibilities will include physician credentialling and reappointment, state licensing and registration renewals, audit support, and network optimization from a read volume and reader availability perspective. Vision Care operations responsibilities will include streamlining GTM processes from selling and contracting to implementation and billing. This person will serve as the lead for process improvement and will provide the business reporting the demonstrates the impact of those specific process changes. Customer facing responsibility will include some strategic account project management and coordination, focusing on the subset of accounts that have complexities beyond those within the standard operating procedures. The Vision Care Sales Operations & Professional Medical Services Snr. Specialist will exercise a high degree of independence, initiative, judgment, and decision-making to prioritize workload and achieve program objectives. Success in this assignment includes stability and continuity with RetinaVue P.C. operations and a more efficient, standardized operating model for the collective vision business. This person will also collaborate with cross-functional stakeholders including marketers, legal, compliance, sales, project managers, finance, and engineering, a critical component of this work.

Requirements

Bachelor's Degree required
5+ years of experience in the healthcare related field
Experience creating and deploying standard operating procedures
Heavy analytical strengths and systems knowledge
Financial orientation with strong attention to detail
Strong ability to initiate and maintain cross-functional relationships
Ability to communicate at all levels of the organization
Ability to multi-task and align priorities accordingly
Ability to exercise appropriate independent judgment
Ability to handle multiple responsibilities under pressure

Responsibilities

Align on strategic priorities with commercial leadership and streamline the respective processes to support those
Manage the analytics and reporting cadence for core business KPIs
Own the customer relationships for the top tier accounts that require some level of ongoing touch and coordination post implementation
Set standard operating procedures for more refined and consistent business execution. Train cross functional teams accordingly
Support strategic account segmentation and VSM/TM alignment
Develop and maintain sales forecasts, pipeline reviews, and performance dashboards
Act as a strategic liaison between Sales, Marketing, Contracting/Legal, Finance, Supply Chain, and IT
Support key account strategy with data and insights
Complete physician credentialling and re-appointment through a 3rd party (vendor). Serve as the conduit between the vendor and the physicians as it pertains to document completion for renewals
Review reader performance for readability and 24 hr turnaround time. Oversight, communication, reporting and corrective action
Manage the reader network size by monitoring the read volumes against state coverage and redundancy. Conduct physician onboarding and termination accordingly. Serve as the point of escalation for exam disputes and re-routing to the interpreting physician
Complete physician payments for monthly exams and clinical service director agreements (owners)
Manage the annual filing for state registration through a 3rd party (vendor). Serve as the conduit between the vendor, the physicians, and Baxter legal as it pertains to legal entity expansion and renewal
Manage the cost structure for all direct expenses including but not limited to, insurance, taxes, mailbox, management services fee, etc.
Work with finance and accounts payable to maintain transparent reporting, budgeting and continuity of services.
Serve as the primary point of contact for internal and external audits. Own the record keeping and source of truth for process compliance.

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits