Senior Specialist, Senior Administrator (Office Automation)
About The Position
This is a position that requires a senior professional with strong knowledge of the Windows Client Operating System and managing Windows in an enterprise environment. This includes, but is not limited to, strong knowledge of Windows as a Service, Microsoft Configuration Manager, Operating System Deployment, software/application packaging, Group Policy, and remote administration and troubleshooting. Creative and critical thinking skills are essential. Work is performed with general oversight and consists of making moderate to substantial improvements or enhancements to systems and processes that improve performance of job area. Typically, responsible for creation and maintenance of technical documentation within job area, as well as providing guidance, coaching, and training to other employees. May also be responsible for managing complex projects at this level, involving delegation of work and review of work products, both inside and outside of immediate job area.
Requirements
- Bachelor’s Degree and minimum 6 years of prior relevant experience.
- Graduate Degree and a minimum of 4 years of prior related experience.
- In lieu of a degree, minimum of 10 years of prior related experience.
- Relevant vendor certifications (ITIL, CompTIA, Microsoft, etc.).
Nice To Haves
- Microsoft Configuration Manager
- Windows Client OS Deployment
- Microsoft Active Directory Administration (GPO)
- Software/application packaging and deployment
- Remote troubleshooting
- Scripting (preferably with Visual Basic and PowerShell)
- Microsoft Windows Client Administration
- Microsoft Bitlocker Administration and Monitoring
- Deep knowledge of Microsoft Configuration Manager.
- Deep knowledge of Windows as a Service.
- Experience with Visual Studio.
- Experience with ServiceNow.
- Experience with Microsoft SQL.
Responsibilities
- Lifecycle management of Windows as a Service.
- Windows Client OS configuration, testing, deployment, and issue tracking.
- Managing bare metal deployments of the Windows Client OS.
- Managing Windows Client OS upgrade deployments.
- Software package development, testing, deployment, and issue tracking.
- Maintaining enterprise level configuration and management of Windows Client OS.
- Proactive discovery and remediation of potential issues within job area.
- Interpret a customer’s description of a problem and determines possible solutions.
- Educate and train support level staff in the use of established processes.
- Coordinate with hardware and software vendors to troubleshoot problems as needed.
- Create and maintain detailed documentation on processes and procedures for all systems within job area.
- Ability to create and maintain technical documentation for support level staff.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to work in a team oriented, collaborative environment.
Benefits
- health and disability insurance
- 401(k) match
- flexible spending accounts
- EAP
- education assistance
- parental leave
- paid time off
- company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
