Senior Specialist, Resource Management
About The Position
Kaufman, Hall & Associates, LLC, is seeking a Senior Specialist, Resource Management to support the execution of the Resource Management function through ownership of staffing workflows, reporting, and system data integrity. This role serves as a key operational partner, ensuring accurate and timely staffing data, delivering reliable utilization reporting, and acting as a subject matter expert (SME) for the PSA and staffing tools. The Senior Specialist plays a critical role in enabling effective staffing decisions, though does not directly own those decisions. This position reports to the Resource Manager or Director, Resource Management.
Requirements
- 2 – 4 years of experience in professional services, operations, HR, or data/reporting roles
- Strong experience working with staffing systems, PSA tools, or CRM platforms (e.g., Dynamics, Salesforce, or similar)
- Advanced proficiency in Excel (data organization, formulas, reporting support)
- Strong attention to detail with a focus on data accuracy and quality control
- Ability to manage multiple workflows and prioritize effectively
- Strong communication skills and ability to support stakeholders across levels
- Strong ownership of processes and reporting outputs
- High degree of accuracy and data integrity
- Confidence serving as a go-to resource for PSA/staffing tools
- Ability to translate data into clear, reliable insights
- Proactive identification of issues and opportunities for improvement
- Applicants for employment must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Kaufman Hall (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)
Responsibilities
- Own and execute end-to-end staffing workflows (request intake, tracking, updates, and reporting)
- Ensure all staffing activities are accurately reflected in systems and aligned with defined processes
- Identify and resolve data inconsistencies, escalating issues as needed
- Serve as a functional SME for the PSA and staffing tools, supporting day-to-day system usage
- Provide guidance to consultants and leaders on data entry standards, staffing processes, and tool functionality
- Assist with onboarding and training of new users
- Maintain system data integrity and support ongoing enhancements
- Own the creation and delivery of utilization, capacity, and staffing reports
- Maintain and validate key KPIs, ensuring accuracy and consistency across reporting outputs
- Support analysis of forecasted vs. actual utilization, highlighting discrepancies
- Respond to ad-hoc reporting requests with a focus on data quality and timeliness
- Perform regular data audits to ensure accuracy across staffing systems
- Maintain consistency between PSA data, reporting outputs, and staffing records
- Establish and reinforce data standards and best practices
- Support Resource Managers by maintaining visibility into consultant availability, skills, and assignments
- Assist with tracking staffing pipeline and ensuring updates are reflected in systems
- Prepare data and reporting to inform staffing decisions
- Identify opportunities to improve workflows, reporting efficiency, and data quality
- Document and maintain staffing processes and system usage guidelines
- Contribute to standardization efforts across the resource management team
Benefits
- Comprehensive benefits plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
