Senior Specialist, QA and Compliance
Butterfly Effects•Deerfield Beach, FL
•Onsite
About The Position
Butterfly Effects is seeking a QA & Compliance Associate to support the Manager of QA & Compliance. This role will be the Manager's primary right-hand support for audit, grievance, and internal review functions, and will also assist in overseeing the QA & Compliance Coordinator team. The ideal candidate will have a strong eye for detail, sound judgment, and the ability to understand the connection between data monitoring, policy improvement, and positive family impact. This is an in-office position at the Deerfield Beach, FL corporate headquarters.
Requirements
- High School Diploma required
- 2+ years of experience in quality assurance, compliance, healthcare auditing, or a related field preferred
- Prior experience supporting or overseeing the work of others (leads, coordinators, or direct reports) strongly preferred
- Excellent attention to detail for providing accurate documentation and quality reports to agreed deadlines
- Strong organizational and prioritization skills; able to manage multiple concurrent audits, grievances, and reviews
- Excellent interpersonal and communication skills, spoken and written
- Sound judgment and discretion when handling sensitive grievance, audit, and PHI-related matters
- Strong computer and editing skills
- Comfortable working across several business systems (CentralReach, DOMO, Bamboo, LITMOS)
- Moderate to advanced proficiency with Microsoft Office Suite (Word, Excel)
- Strong analytical skills, able to interpret performance/audit data and communicate recommendations to leadership
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Serve as the direct right-hand support to the Manager of QA & Compliance, partnering closely on the day-to-day operations and priorities of the department
- Assist the Manager in overseeing the daily duties, workload distribution, and progress of the QA & Compliance Coordinators, including the Lead Coordinator
- Lead and support the completion of internal audits, including start of care consents, staff credentialing, supervision ratios, session note audits, individual client file reviews, and staff training compliance
- Lead and support the completion of external audits, including payor audits, coordinating documentation gathering, response timelines, and follow-up items
- Support review and analysis of the grievance log, identifying trends, flagged categories, and escalation needs for leadership visibility
- Assist with internal reviews and investigations (e.g., HIPAA/PHI incidents, breach risk assessments, compliance concerns), including documentation and coordination of findings
- Support the Manager in training and onboarding new QA & Compliance Coordinators on departmental processes and audit protocols
- Compile audit, grievance, and internal review data and assist in reporting project status and data trends to the QA & Compliance Manager and Director
- Serve as a point of escalation and continuity for coordinator-level questions when the Manager is unavailable
- Completion of ongoing medical record requests (client, payor, legal, government) as needed
- Follows all confidentiality and privacy policies of Butterfly Effects and maintains the confidentiality of protected healthcare information (PHI)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
