Senior Specialist, Promotional Review Training (Hybrid - PA)

MSD • North Wales, PA

1d • $106,200 - $167,200 • Hybrid

About The Position

The Senior Specialist, Promotional Review Training, plays a critical role in enabling US Market operational excellence by designing, delivering, and evolving training programs that support the end-to-end promotional review process. This individual serves as a subject matter expert across promotional processes, systems, and standards, ensuring Job Owners and agency partners are equipped to navigate our company's complex regulatory environments effectively. This role requires a growth mindset and the ability to continuously assess training needs, identify opportunities for improvement, and implement scalable, learner-centered solutions. The ideal candidate thrives in a fast-paced environment, collaborates across cross-functional teams, and ensures training programs align with evolving business processes, including transformational initiatives (such as review model transformation).

Requirements

• Minimum of a high school diploma and 2+ years combined marketing, brand management, sales, business support, or project management experience.
• Strong demonstrated written/verbal communication skills, including public speaking
• Advanced project planning and project management experience, including the ability to contribute to short- and long-term operational, tactical, and strategic planning in support of the overall business plan
• Solid understanding of creative agency roles and structure
• Strong problem-solving skills
• Strong ability to collaborate effectively with colleagues across different departments and effectively engage with external suppliers and agencies.

Nice To Haves

• Bachelor’s degree (BA/BS)
• 2+ years of experience in promotions, marketing support, marketing communications learning & development or marketing within the biopharmaceutical industry
• Experience in a highly regulated environment
• Strong project management skills as demonstrated by prioritizing activities, using resources optimally, establishing appropriate deadlines and ensuring on-time delivery
• Experience influencing without direct authority, navigating complex or matrix organizations and working successfully with cross-functional teams
• Demonstrated ability to create solutions that drive value for our customers and incorporating innovative approaches where relevant
• Demonstrates a flexible growth mindset

Responsibilities

• Conduct training onboarding for US Market Job Owners and agency partners on promotional review processes, systems, and expectations
• Lead live training sessions, certification programs, and post-training refreshers to reinforce learner understanding and drive performance outcomes
• Provide ongoing support through office hours, 1:1 coaching, and ad hoc training sessions to address learner needs and performance gaps
• Maintain deep expertise in the promotional review process, Workfront, and Veeva PromoMats, and core systems while serving as a trusted resource for trainees and stakeholders
• Support learners in navigating complex scenarios within a highly regulated promotional environment
• Partner with cross-functional stakeholders to ensure training reflects current processes, systems, and compliance expectations
• Manage trainee registration, enrollment, completion tracking, and certification status to ensure appropriate system access (e.g., PromoMats)
• Maintain oversight of training completion requirements and partner with stakeholders to ensure compliance alignment
• Administer and optimize training workflows and processes to improve efficiency and learner experience
• Develop, maintain, and continuously evolve training materials and content to ensure alignment with US Market standards and process requirements
• Update training curriculum to reflect transformational initiatives and ongoing process enhancements
• Identify opportunities to improve training effectiveness using learner feedback, performance data, and evolving business needs
• Ensure training materials are accessible, standardized, and scalable across the US Market
• Collaborate with subject matter experts and stakeholders to update training content and ensure consistency with standards
• Support broader capability-building initiatives and contribute to continuous improvement efforts across Promotional Operations
• Promote operational efficiency and best practices across training delivery and learner engagement
• Contribute to a culture of continuous learning, process excellence, and compliance adherence

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays, vacation, and compassionate and sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED