Senior Specialist, Production Services Infrastructure Support Analyst
BNY Mellon•Nashville, TN
•Onsite
About The Position
We’re seeking a future team member for the role of Senior Specialist, Production Services Infrastructure Support Analyst to join our Data Center Services team. This role is in Nashville, TN – ONSITE. In this role, you’ll make an impact in the following ways: This is a hands-on, onsite data center technician role focused on physical infrastructure operations, supporting a 24x7 mission-critical environment. Shift work may be required.
Requirements
- Bachelor's degree in computer science or equivalent field or 5-7 years of field experience working in large scale data centers
- Experience with ticketing systems (e.g., ServiceNow) and data center infrastructure management (DCIM) tools preferred
- Strong troubleshooting and incident response skills in a production environment
- Ability to work in a data center environment, including lifting equipment (50–70 lbs), working in raised-floor environments, and standing for extended periods
Responsibilities
- Execute hands-on installation, break/fix, and lifecycle management of data center infrastructure (servers, storage, and network devices)
- Perform structured cabling (fiber and copper), cabinet buildouts, and assist with space planning in accordance with design standards
- Support 24x7 Data Center operations through incident response, troubleshooting, and shift coverage
- Execute small to mid-size infrastructure tasks and projects across competing priorities
- Maintain accurate documentation, asset tracking, and audit records
- Adhere to strict safety, security, and change management procedures
- Contribute to the development and adoption of AI-enabled monitoring and automation capabilities to improve operational efficiency and incident response
- Comply with all data center safety requirements, including adherence to operational controls and secure handling of equipment and media
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
