About The Position

We’re seeking a future team member for the role of Senior Specialist, Production Services Infrastructure Support Analyst to join our Data Center Services team. This role is in Nashville, TN – ONSITE. In this role, you’ll make an impact in the following ways: This is a hands-on, onsite data center technician role focused on physical infrastructure operations, supporting a 24x7 mission-critical environment. Shift work may be required.

Requirements

  • Bachelor's degree in computer science or equivalent field or 5-7 years of field experience working in large scale data centers
  • Experience with ticketing systems (e.g., ServiceNow) and data center infrastructure management (DCIM) tools preferred
  • Strong troubleshooting and incident response skills in a production environment
  • Ability to work in a data center environment, including lifting equipment (50–70 lbs), working in raised-floor environments, and standing for extended periods

Responsibilities

  • Execute hands-on installation, break/fix, and lifecycle management of data center infrastructure (servers, storage, and network devices)
  • Perform structured cabling (fiber and copper), cabinet buildouts, and assist with space planning in accordance with design standards
  • Support 24x7 Data Center operations through incident response, troubleshooting, and shift coverage
  • Execute small to mid-size infrastructure tasks and projects across competing priorities
  • Maintain accurate documentation, asset tracking, and audit records
  • Adhere to strict safety, security, and change management procedures
  • Contribute to the development and adoption of AI-enabled monitoring and automation capabilities to improve operational efficiency and incident response
  • Comply with all data center safety requirements, including adherence to operational controls and secure handling of equipment and media
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