Senior Specialist, Pharma Support Services
About The Position
The Senior Specialist collaborates with senior leadership to reinforce and implement any corrective actions identified by leadership or our Pharma partners related to Key Performance Indicators (KPI) assigned to Coordinators. The Senior Specialist works closely with the Clinical Product Support Team to understand and support the initiatives assigned to the Pharma Support Services team and ensure the coordination and execution of special projects. The Senior Specialist Coordinator promptly identifies individual and team skill deficits and escalates to their direct Senior leadership. Communicates with team members and serves as an in-house resource to support all onboarding and additional ongoing training initiatives that support efficiently and effectively advancing referral processing. The Senior Specialist has primary responsibility for the generation, quality review for accuracy, and submission of pharmaceutical manufacturer reporting associated with the product(s) under their purview. Participates in business review presentations/contractually agreed upon meetings as directed by our clients. Fulfills the job responsibilities of the Pharma Support Services Coordinator and drives delivery of related SOPs, workflow, and project plans for identified program(s).
Requirements
- High School Diploma or equivalent is required.
- At least 2 years of experience in a health insurance, specialty pharmacy, patient registration, or similar role with external facing responsibilities.
- Experience in specialized pharmacy therapies.
- Demonstrate ability to multi-task and support numerous priorities at one time.
- Must be detail-oriented and have a high degree of customer service focus.
- Demonstrate history of strong interpersonal communication and relationship building skills.
- Ability to work independent, trouble shoot, problem solve, and collaborate with cross-functional team members and Senior leadership across all levels of the organization.
- Proficient computer skills that include the ability to effectively use the Microsoft Office Suite tools.
Nice To Haves
- Two years of specialty pharmacy, home infusions, home care, or health insurance experience.
Responsibilities
- Collaborates with senior leadership to reinforce and implement corrective actions related to KPIs.
- Works closely with the Clinical Product Support Team to support initiatives and ensure coordination/execution of special projects.
- Identifies individual and team skill deficits and escalates to senior leadership.
- Communicates with team members and serves as an in-house resource for onboarding and ongoing training.
- Has primary responsibility for generation, quality review, and submission of pharmaceutical manufacturer reporting.
- Participates in business review presentations/contractually agreed upon meetings.
- Fulfills the job responsibilities of the Pharma Support Services Coordinator.
- Drives delivery of related SOPs, workflow, and project plans for identified program(s).
Benefits
- Medical, Dental, & Vision Insurance
- Paid Time off
- Bonding Time Off
- 401K Retirement Savings Plan with Company Match
- HSA Company Match
- Flexible Spending Accounts
- Tuition Reimbursement
- myFlexPay
- Family Support
- Mental Health Services
- Company Paid Life Insurance
- Award/Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
