Senior Specialist, Patient Journey AI

McKesson•Mississauga, ON

11d

About The Position

The Senior Specialist, Patient Journey AI supports the advancement of AI-enabled capabilities across the US Oncology Network patient journey. This individual contributor partners closely with clinical, operational, technology, and vendor stakeholders to help identify, evaluate, and execute AI use cases that improve patient access, experience, and operational efficiency. This role contributes to strategic initiatives by developing business cases, coordinating pilots, and supporting execution once direction is established. Work spans key patient journey domains, including patient communications, digital front door experiences, self-service capabilities, and modernized consent and records collection. The position sits within USON IT Technology Transformation, a team focused on modernizing oncology technology and responsibly advancing AI to improve patient care and experiences across the network.

Requirements

5–7 years of experience supporting digital, technology, or AI initiatives in healthcare or a complex enterprise environment
Bachelor’s degree (or equivalent experience) in healthcare, technology, business, or a related field

Nice To Haves

Experience with patient engagement, digital front door, access, or revenue cycle workflows
Exposure to AI pilots, vendor evaluations, or emerging healthcare technologies
Comfort operating in fast-paced, evolving environments with multiple stakeholders

Responsibilities

Support USON and McKesson strategic priorities by identifying AI opportunities across the patient journey
Contribute to AI use case development by translating business problems into structured problem statements, value hypotheses, and success metrics
Partner with clinical, operational, and technology stakeholders to gather input and ensure use cases reflect real-world practice and patient needs
Prepare business case materials and analysis to support leadership and governance forums
Contribute to AI initiatives across patient-facing domains, including: Patient communications, Digital front door and access experiences, Self-service capabilities, Digital consent and records collection
Ensure alignment of AI initiatives with existing USON workflows, platforms, and patient experience standards
Partner with internal teams to scope pilots appropriately for practice readiness and adoption
Support execution of AI pilots once priorities are defined
Coordinate day-to-day pilot activities including scope, timelines, and success criteria
Partner with USON practices and vendors to facilitate pilot execution, feedback collection, and issue tracking
Summarize pilot outcomes, lessons learned, and recommendations for next steps
Coordinate vendor engagement activities including demos, working sessions, and feedback cycles
Develop understanding of vendor solutions, including capabilities, limitations, and implementation considerations
Provide insights and recommendations regarding pilot continuation, iteration, or scaling
Support definition and tracking of success metrics tied to patient experience, access, and operational impact
Contribute data and insights to leadership updates, pilot readouts, and post-pilot assessments
Partner with Technology Transformation teams to apply learnings across future AI initiatives