Senior Specialist - Partner Integrations - New Verticals

DoorDash USA•Boston, MA

26d•$87,000 - $128,000

About The Position

The New Verticals Partner Integrations team is dedicated to our Merchant's success, working to build cutting-edge technology services that empower merchants to grow their businesses seamlessly. As DoorDash expands its scale and breadth of integrated delivery offerings, we are seeking talented individuals to join us and further enhance our technical prowess. We are looking for motivated team members who embody a “Merchant First” attitude to guide our partners through their integration journey with DoorDash. DoorDash is looking for someone who wants a challenge, likes interfacing with top partners, and is passionate about standardizing & scaling high growth products across our New Verticals business. You will serve as the Technical Account Manager for these integrations, gathering information from partners and helping them connect to our systems. You will be expected to get to the lowest level of detail to understand our products & processes, as well as to think strategically about growing this business & function. You will strategize with our cross-functional DoorDash teams to build & operate a world class integrations platform. This role will focus on third-party integrations, unlocking new selection and value-added features.

Requirements

Problem solver - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.
Technically savvy – You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.
Relationship-builder – You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.
Detail-oriented – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.
Analytical – Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.
Comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You should be actively exploring and applying AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.

Responsibilities

Own the success of our New Verticals integrations by driving initiatives across technical teams, contractors, and internal business stakeholders
Identify, resolve, and escalate day-to-day integration-related blockers
Be the voice of DoorDash in managing external relationships with our New Verticals partners, leading implementation and process improvement
Partner with product, engineering, and operations teams to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes
Help shape the systems integrations roadmap in collaboration with other product and operations owners
Empower cross functional partners by partnering with Growth Operations to educate stakeholders on integrations and create user-friendly enablement content
Be a Subject Matter Expert for DoorDash’s integrated offerings and guide partners through new Integration builds.
Collaborate closely with Merchants and Integrations partners to ensure a seamless onboarding experience and successful integration onto the DoorDash platform.
Communicate effectively with both technical and non-technical stakeholders to provide guidance and support.
Translate complex technical requirements into clear business solutions that align with our partner’s objectives.
Work on strategic projects based on Merchant needs to uplevel our product offering and to contribute to our processes and documentation to continuously improve.