Senior Specialist, Order to Cash (OtC) Operations
About The Position
The Order to Cash (OtC) Operations Sr. Specialist – US Market Access Operations is responsible for managing and optimizing the end-to-end order to cash process, with a focus on overseeing accuracy of the third-party logistics (3PL) provider. This role involves overseeing the timely and accurate processing of customer orders, ensuring effective invoicing, managing accounts receivable, and maintaining strong relationships with customers and internal stakeholders. The Senior Specialist will also be tasked with analyzing and improving current processes, implementing best practices, and ensuring compliance with company policies and regulations. The ideal candidate possesses strong analytical, problem-solving, and organizational skills, with meticulous attention to detail and proficiency in ERP systems and Microsoft Office Suite. Exceptional communication and interpersonal abilities allow them to build and maintain robust relationships with customers, internal stakeholders, and 3PL partners. They are proactive, self-motivated, and capable of working both independently and collaboratively to optimize the order to cash process and enhance customer satisfaction.
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, Supply Chain Management, or related field.
- At least 5 years of experience in order to cash, accounts receivable, or related roles, with experience in managing 3PL partnerships.
- Strong understanding of order to cash processes, 3PL integration, DSCSA (Drug Supply Chain Security Act) and best practices.
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication and interpersonal skills, with the ability to manage relationships with 3PL partners.
- Proficiency in ERP systems, 3PL management systems, and Microsoft Office Suite (particularly Excel).
- Ability to work independently and as part of a team.
Nice To Haves
- Experience with wholesaler/distributors and specialty pharmacies is highly desirable.
- Order to Cash experience with customers is desirable.
- Working knowledge of DSCSA policies/procedures is desirable.
Responsibilities
- Oversee the order to cash process, including order management, invoicing, collections, and cash application, in coordination with 3PL providers.
- Ensure timely and accurate processing of customer orders, invoices and returns, working closely with 3PL partners to manage inventory and fulfillment.
- Manage accounts receivable, including monitoring aging reports and following up on outstanding payments.
- Develop and maintain strong relationships with customers, internal stakeholders, and 3PL partners to resolve issues, improve processes, and collaborate with closely-related teams.
- Perform monthly audit responsibilities in cooperation with finance partners.
- Analyze current processes and identify areas for improvement.
- Apply DSCSA (Drug Supply Chain Security Act) knowledge to field customer requests, support product launch activities, and complete required documentation, such as HDA forms.
- Ensure compliance with company policies, procedures, regulatory requirements, and 3PL agreements.
- Collaborate with cross-functional teams and 3PL partners to optimize the order to cash cycle and enhance customer satisfaction.
Benefits
- retirement savings plan
- paid vacation and holiday time
- paid caregiver/parental and medical leave
- health benefits including medical, prescription drug, dental, and vision coverage
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What This Job Offers
Job Type
Full-time
Career Level
Senior
