Senior Director, Order To Cash (OTC)

Warner Music•Nashville, TN

7d•Remote

About The Position

Warner Music Group's Nashville Shared Services Center (SSC) is seeking an experienced Order-to-Cash (OTC) Leader to build and lead a world-class OTC team. This role will oversee the end-to-end OTC process across multiple business models, platforms, and regions, including North & South America. The successful candidate will ensure accurate and timely completion of billing, collections, revenue recognition, credit, customer master data, and cash application activities, while managing processes supported by SAP, Salesforce, Vistex, and other platforms. This position is crucial for managing day-to-day cash flow continuity, defining performance metrics, and serving as the primary point of contact for OTC matters related to Mergers/Acquisitions. The role involves managing a significant customer portfolio generating over $4 billion in annual revenue and requires close collaboration with various internal teams, including Revenue Recognition, Corporate Finance, Label Finance, Internal Audit, and Shared Services. The Senior Director will also focus on leveraging system automation, AI-based reconciliation tools, and streamlined workflows to enhance operational performance, serve as an escalation point, and lead the OTC team in daily activities, including overseeing offshore leaders.

Requirements

10+ years of experience in Order to Cash, Revenue Operations, or a similar field including oversight of credit & collections.
5+ years of people leadership experience for Order to Cash delivery.
Excellent communication, influencing skills and team member management, leading team in a remote first working environment supported by team based offshore for more transactional activities.
Extremely collaborative team player.
Ability to value-stream map each part of the OTC processes specific to Finance – including billing, credit, collections, cash applications, and industry specific revenue streams.
Assist with upstream and downstream process mapping to ensure seamless hand-offs with the entire organization.
Bachelor’s Degree in Accounting, Finance, Economics, or a related field.
Experience leading collaborative discussions and working with a diverse team of stakeholders to achieve a common goal.
Executive-level communication skills.
Working knowledge of US GAAP, SOX compliance, and audit procedures.
Experience driving continuous improvement and challenging normal operations.
Experience with process design (TQM, Six Sigma, LEAN, Agile, or similar process measurement and analysis techniques).
Experience ensuring policy and process compliance with applicable laws and data policies.
Experience in desktop applications, financial ERP software, process flow tools, and/or statistical analysis for process improvement.
Extensive experience as a user of a large and complex ERP system.
Basic understanding of IT project management methodology (Agile or SDLC).
Ability to multi-task and prioritize projects and work under pressure to meet deadlines.

Nice To Haves

CPA, MBA, or equivalent preferred.
Music or Entertainment Industry experience preferred.
Deep knowledge of SAP and S/4HANA preferred.
Working experience for OTC activities in LATAM.

Responsibilities

Lead end-to-end Order to Cash process and execution across multiple business models, platforms, and regions, including North & South America.
Ensure Billing, collections, revenue recognition, credit, customer master data, and cash application activities are completed accurately, timely, and in alignment with business objectives.
Oversee processes supported by SAP, Salesforce, Vistex, and other billing and reporting platforms.
Manage day-to-day cash flow continuity, including misdirected or unknown payments and due to / due from reconciliation for all customer agreements.
Define and monitor Order to Cash performance metrics, including aging, unapplied cash levels, billing accuracy, collection effectiveness, and customer satisfaction.
Serve as the primary point of contact for all things OTC for Mergers/Acquisitions.
Work closely with the Business Development team as new deals/agreements are made to achieve systematic revenue processing within the scope of the agreements.
Manage a customer portfolio that generates more than $4 billion in revenue annually.
Liaise with the team managing Revenue Recognition to ensure billing is executed per individual customer agreements.
Build and strengthen the capabilities of the OTC team by identifying, developing, and overseeing talent within the function.
Position yourself as a relied-on point of contact between all internal functional groups, including, but not limited to, Corporate Finance, Label Finance, Internal Audit, and Shared Services.
Leverage system automation, AI-based reconciliation tools, and streamlined workflows to improve operational performance.
Serve as a point of escalation and final approval for the OTC process.
Lead the team in the performance of day-to-day activities within OTC.
Oversee OTC leaders (both on and offshore) to ensure disputes are repaid or escalated timely.
Partner with RTR team on the OTC month-end close-related activities, including cash/accounts receivable reconciliations.
Partner with PTP team to determine ways to improve WMG’s working capital.
Partner with GPO in identifying continuous process improvement opportunities.
Partner with WMG teams like Risk Management, Treasury, and Legal when pursuing or initiating new OTC portals and/or wallets (including BitPay).