Senior Director, Order To Cash (OTC)

Warner Music Group•Nashville, TN

1d•$150,000 - $170,000•Remote

About The Position

Warner Music’s Nashville Shared Services Center (SSC) is the home to the financial and administrative functions that provide critical support and best-in-class services to our US, Canadian, and Latin American Recorded Music and Publishing businesses. The Nashville Center embodies the innovative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities. This role is for an Order-to-Cash (OTC) Leader who will create a vision and roadmap to build a world-class OTC team within our regional center. The Senior Director will lead end-to-end Order to Cash process and execution across multiple business models, platforms, and regions, including North & South America. They will ensure Billing, collections, revenue recognition, credit, customer master data, and cash application activities are completed accurately, timely, and in alignment with business objectives. This role will oversee processes supported by SAP, Salesforce, Vistex, and other billing and reporting platforms, and manage day-to-day cash flow continuity, including misdirected or unknown payments and due to / due from reconciliation for all customer agreements. The position will define and monitor Order to Cash performance metrics, serve as the primary point of contact for all things OTC for Mergers/Acquisitions, and work closely with the Business Development team as new deals/agreements are made. The role manages a customer portfolio that generates more than $4 billion in revenue annually and liaises with the team managing Revenue Recognition to ensure billing is executed per individual customer agreements. Additionally, the Senior Director will build and strengthen the capabilities of the OTC team by identifying, developing, and overseeing talent within the function, and position themselves as a relied-on point of contact between all internal functional groups. They will leverage system automation, AI-based reconciliation tools, and streamlined workflows to improve operational performance, serve as a point of escalation and final approval for the OTC process, and lead the team in the performance of day-to-day activities within OTC. The role also oversees OTC leaders (both on and offshore) to ensure disputes are repaid or escalated timely.

Requirements

10+ years of experience in Order to Cash, Revenue Operations, or a similar field including oversight of credit & collections.
5+ years of people leadership experience for Order to Cash delivery
Excellent communication, influencing skills and team member management, leading team in a remote first working environment supported by team based offshore for more transactional activities
Extremely collaborative team player
Ability to value-stream map each part of the OTC processes specific to Finance – including billing, credit, collections, cash applications, and industry specific revenue streams. Assist with upstream and downstream process mapping to ensure seamless hand-offs with the entire organization
Bachelor’s Degree in Accounting, Finance, Economics, or a related field
Experience leading collaborative discussions and working with a diverse team of stakeholders to achieve a common goal
Executive-level communication skills
Working knowledge of US GAAP, SOX compliance, and audit procedures
Experience driving continuous improvement and challenging normal operations
Experience with process design (TQM, Six Sigma, LEAN, Agile, or similar process measurement and analysis techniques)
Experience ensuring policy and process compliance with applicable laws and data policies
Experience in desktop applications, financial ERP software, process flow tools, and/or statistical analysis for process improvement
Extensive experience as a user of a large and complex ERP system
Basic understanding of IT project management methodology (Agile or SDLC)
Ability to multi-task and prioritize projects and work under pressure to meet deadlines

Nice To Haves

CPA, MBA, or equivalent preferred
Music or Entertainment Industry experience preferred
Deep knowledge of SAP and S/4HANA preferred
Working experience for OTC activities in LATAM

Responsibilities

Lead end-to-end Order to Cash process and execution across multiple business models, platforms, and regions, including North & South America.
Ensure Billing, collections, revenue recognition, credit, customer master data, and cash application activities are completed accurately, timely, and in alignment with business objectives.
Oversee processes supported by SAP, Salesforce, Vistex, and other billing and reporting platforms.
Manage day-to-day cash flow continuity, including misdirected or unknown payments and due to / due from reconciliation for all customer agreements
Define and monitor Order to Cash performance metrics, including aging, unapplied cash levels, billing accuracy, collection effectiveness, and customer satisfaction
Serve as the primary point of contact for all things OTC for Mergers/Acquisitions
Work closely with the Business Development team as new deals/agreements are made to achieve systematic revenue processing within the scope of the agreements
Manage a customer portfolio that generates more than $ 4 billion in revenue annually
Liaise with the team managing Revenue Recognition to ensure billing is executed per individual customer agreements
Build and strengthen the capabilities of the OTC team by identifying, developing, and overseeing talent within the function
Position yourself as a relied-on point of contact between all internal functional groups, including, but not limited to, Corporate Finance, Label Finance, Internal Audit, and Shared Services
Leverage system automation, AI-based reconciliation tools, and streamlined workflows to improve operational performance
Serve as a point of escalation and final approval for the OTC process
Lead the team in the performance of day-to-day activities within OTC
Oversee OTC leaders (both on and offshore) to ensure disputes are repaid or escalated timely.
Partner with RTR team on the OTC month-end close-related activities, including cash/accounts receivable reconciliations
Partner with PTP team to determine ways to improve WMG’s working capital
Partner with GPO in identifying continuous process improvement opportunities
Partner with WMG teams like Risk Management, Treasury, and Legal when pursuing or initiating new OTC portals and/or wallets (including BitPay)