Operational Risk & Control Senior Specialist

Manulife • Waterloo, ON

22h • CA$70,500 - CA$117,500 • Hybrid

About The Position

The Senior Analyst, Operations Risk & Control provides risk and control guidance to Retirement Operations business units. This role supports the identification, documentation, and monitoring of key risks and controls within the Risk and Control Inventory. The Senior Analyst identifies control gaps, recommends practical remediation plans, and ensures controls are appropriately designed, implemented, and tested. The role works closely with Retirement Operations and the Risk Management team to ensure issues are tracked, remediated, and closed on time. The successful candidate brings strong retirement industry knowledge, hands-on experience with operational risk and internal controls, and the ability to partner effectively with stakeholders. Strong analytical thinking, sound judgment, and a solution-oriented mindset are essential.

Requirements

• 3+ years of audit, risk management, or comparable business experience
• Bachelor’s degree in Business, Finance, Accounting, or a related field
• Working knowledge of audit standards, control frameworks, and risk management practices
• Ability to understand business processes, assess risk, and provide practical recommendations to control deficiencies
• Clear and effective verbal and written communication skills
• Detail-oriented, results-focused, and committed to quality
• Self-motivated with the ability to work independently and collaboratively

Nice To Haves

• Professional certifications (e.g., CPA, CIA, Risk certifications) are an asset
• Experience with retirement plan services operations
• Data analytics experience is an asset

Responsibilities

• Support and complete Risk and Control Self-Assessments (RCSAs) for operational business lines
• Identify control gaps and recommend effective, risk-based solutions
• Execute control testing per the testing plan, report results, and support remediation with operations
• Partner with operational teams to design, implement, and monitor controls
• Review, investigate, and manage risk incidents and loss events; ensure timely logging and closure of corrective action plans
• Partner with business leaders to respond to audit findings, track remediation actions, and confirm closure within agreed timelines
• Build strong relationships with business and support partners; prepare and present materials for senior audiences
• Support projects and business changes that impact risk or controls
• Develop and maintain risk metrics and reporting

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Senior