Senior Specialist, Learning Operations
About The Position
The Senior Specialist, Learning Operations, plays a critical role in executing and optimizing the organization’s learning infrastructure, systems, and processes. This role is responsible for delivering seamless, high-quality learning operations that enable scalable, efficient, and data-driven talent development across the enterprise. Reporting to the Sr. Director, Talent Development & Management, this experienced individual contributor serves as a subject matter expert in learning operations, partnering with internal stakeholders to support program delivery, enhance learner experiences, and continuously improve systems, tools, and workflows. We are looking for a proactive person who is excited about making adult learning interesting and effective, drawn to making sense of data and technology for learners, and a strong, proactive team player.
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Education, or a related field
- 3-5+ years of experience in learning operations, talent development, HR operations, or program coordination
- Proven experience administering enterprise LMS platforms (e.g., Cornerstone, Workday Learning, SuccessFactors)
- Strong project coordination and organizational skills with attention to detail
Nice To Haves
- Experience in a mid-to-large organization (5,000+ employees)
- Familiarity with learning experience platforms (LXP), content providers, and virtual learning tools
- Experience with reporting and data visualization tools (e.g., Power BI, Tableau)
Responsibilities
- Manage the day-to-day operations of enterprise learning programs, ensuring accurate, timely, and high-quality delivery
- Execute logistics for instructor-led, virtual, and digital learning experiences, including scheduling, enrollment, communications, and materials coordination
- Serve as a key operational partner to learning program managers and instructional designers
- Administer and optimize CBI’s Workday learning management system (LMS) and related learning technologies
- Configure courses, curricula, learning paths, and reporting structures within the system
- Troubleshoot system issues and partner with IT and vendors on enhancements, integrations, and upgrades
- Ensure data accuracy, compliance, and a strong end-user experience
- Coordinate with external vendors, facilitators, and content providers to support program delivery
- Manage vendor logistics, including scheduling, materials, and communications
- Support contract tracking and vendor performance monitoring
- Generate and analyze learning data and operational metrics (e.g., completions, participation, utilization)
- Produce regular and ad-hoc reports for stakeholders
- Identify trends and recommend improvements to enhance engagement and effectiveness
- Identify inefficiencies and implement improvements to streamline learning operations
- Leverage automation and system capabilities to enhance scalability and consistency
- Contribute to the development and documentation of standard operating procedures and best practices
- Coordinate learning ops projects from planning through execution and completion
- Develop and maintain project plans, timelines, and deliverables for learning initiatives and system updates
- Track progress, identify risks, and proactively resolve operational issues to ensure on-time, high-quality delivery
- Partner with HR, Talent Development, and business stakeholders to support learning initiatives
- Provide guidance and support to learners, managers, and facilitators on learning systems and processes
- Act as a point of contact for operational questions and issue resolution
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
