Learning Operations Specialist

Staples Business•Richmond Hill, ON

5d•Hybrid

About The Position

Supporting the L&D operations and key applications, the Learning Operations Specialist role oversees the maintenance of the LMS and all aspects of our learning platforms that relate to how all users interface with learning content. The role administers all learning and development programs, learning technologies and L&D processes. The role enables tools, logistics support and provides a high level of customer support to all internal stakeholders. The Learning Operations Specialist assists in building and maintaining mechanisms through which learning programs can be easily accessed, adopted and measured. At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Requirements

Excellent knowledge of Learning Management Systems (Oracle Cloud HCM preferred)
Strong communication skills
3+ years of experience in supporting L&D operations, systems and tools
Completion of Post Secondary education (diploma/degree) or equivalent experience
Strong PC skills with fluency in Microsoft Excel, Power Point, Word

Responsibilities

Works with Learning and Development designers and external content partners where applicable to ensure timely integration, uploading and functioning of courses for launch purposes
Maintains and updates orientation, onboarding and other curriculums on the LMS and all new hire related learning processes (retail, supply chain, B2B, corporate), mandatory and health & safety courses by working closely with subject and business matter experts
Schedules, prepares and coordinates all logistics, registrations and materials to support national training calendar workshops and learning programs
Manages and responds to internal L&D inquiries and manages inbox resolutions by engaging L&D team and/or others if required
Supports written L&D marketing and communications and ensures communications are scheduled
Creates and distributes reports to the business