Senior Specialist, Investor Services Operations

Bank of New York Mellon•Lake Mary, FL

9h•$59,000 - $99,000•Onsite

About The Position

We’re seeking a future team member for the role of Senior Specialist to join our Investor Services Operations team. In this role, you’ll make an impact by conducting, analyzing, and reporting on transfer agency operations activities for clients of moderate complexity. You will also lead client onboarding and internal conversions, conduct key metric reporting and consult, providing oversight to daily Transfer Agency processes. Additionally, you will assist management in the day-to-day operations of the business, resolving escalated issues and applying key controls/processes to identify potential risk.

Requirements

Bachelor's degree or the equivalent combination of education and experience is required.

Nice To Haves

3-5 years of total work experience preferred.
Experience in transfer agency operations preferred.

Responsibilities

Conducts, analyzes, and reports on transfer agency operations activities for clients of moderate complexity.
Leads client onboarding and internal conversions.
Conducts key metric reporting and consults, providing oversight to daily Transfer Agency processes.
Assists management in the day-to-day operations of the business, resolving escalated issues and applying key controls/processes to identify potential risk.
Leads project management of an initiative and/or onboarding new clients.
Develops relationships with technology and line of business teams as Subject Matter Experts to develop business requirements and test development.
Analyzes business data to identify trends to mitigate risk or enhance client relationships.
Identifies new products/services to increase revenue.
Participates in client engagement regarding new products, services, or key business changes.