Design and implement system upgrades, configuration enhancements, and process improvements while considering impacts across the broader application and infrastructure ecosystem; develop diagrams and models—such as use cases, activity diagrams, and process flows—to document business and technical processes and demonstrate how proposed optimizations will support organizational objectives; perform advanced data analysis to evaluate how data structures, quality, and flows impact system functionality and proposed solutions; conduct analysis to diagnose, isolate, and resolve software or infrastructure issues within the assigned area of expertise and contribute to the design of appropriate solutions; support the adoption of new technologies, including modernization and transformation of legacy systems, and apply structured techniques to gather and document business and user requirements from stakeholders; prepare and present reports, corrective action plans, and mitigation strategies based on critical path analysis and project assessments; apply critical thinking and analytical methods to evaluate issues and recommend solutions across multiple systems and business processes; provide guidance on troubleshooting complex application incidents or defects and work with technical teams to ensure timely resolution; fulfill application service requests, provide ongoing business application support, research transactional issues, identify root causes, and assist with system upgrades and maintenance activities; coordinate with diverse stakeholder groups to gather business requirements and build consensus across functional areas; review functional specifications and assist with system configuration, offering best-practice recommendations to support efficient solution design; and assist in the development and review of test plans for new and existing solutions related to projects, upgrades, incident resolutions, and application service requests.
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Job Type
Full-time
Career Level
Senior