Senior SAP Functional Analyst

Stater Bros. Markets•San Bernardino, CA

1d•$106,460 - $133,000•Onsite

About The Position

The Senior SAP Functional Analyst is responsible for supporting, stabilizing, and continuously improving SAP S/4HANA business processes and retail solutions across the enterprise. This role provides functional expertise across core S/4HANA modules and related retail applications, including Finance, Sales, Materials Management, Production Planning, Quality Management, Customer Activity Repository (CAR), and Promotion Management for Retail (PMR). The Senior Analyst partners closely with business stakeholders, IT teams, integration resources, and vendors to resolve production issues, support enhancements, maintain configuration integrity, and ensure solutions are aligned with business priorities, governance standards, and enterprise support processes.

Requirements

Bachelor’s degree in computer information systems or other bachelor’s degree with equivalent combination of formal education and related experience
8+ years of SAP functional experience, including hands-on configuration, implementation, enhancement, and production support experience
Experience supporting at least two core SAP S/4HANA modules such as FI/CO, SD, and MM
Direct SAP S/4HANA implementation or post-go-live production support experience required; SAP Retail experience is strongly preferred
Experience supporting CAR and/or PMR processes, including POS data flows, sales audit, pricing, promotions, and retail campaign cycles
Strong understanding of SAP Retail master data, POS Data Transfer and Audit, Data Inbound processing, pricing, promotions, article/site data, and retail integration points
Working knowledge of SAP HANA-based reporting, data models, performance considerations, or collaboration with HANA, Basis, and technical teams
Experience writing functional specifications, supporting test cycles, validating defects, and working with developers, testers, business users, and vendors through delivery and stabilization
Experience operating within formal incident management, service request, change management, release management, and documentation governance processes
Strong analytical, problem-solving, communication, stakeholder management, and cross-functional collaboration skills

Nice To Haves

Experience in a retail, grocery, distribution, or consumer goods environment
Experience supporting SAP S/4HANA in a RISE or managed services environment
Experience working with POS, pricing, promotions, sales audit, inventory, merchandising, finance, and store operations stakeholders
SAP certification or formal training in S/4HANA, SAP Retail, CAR, PMR, or related functional areas

Responsibilities

Provide day-to-day functional support for SAP S/4HANA core modules and retail solutions, including CAR and PMR
Analyze, troubleshoot, and resolve incidents, service requests, configuration issues, and enhancement requests in partnership with business users, IT teams, and vendors
Serve as a functional subject matter expert for assigned business processes, ensuring solutions are stable, scalable, and aligned with approved business requirements
Support root-cause analysis for recurring or high-impact issues involving functional processes, master data, pricing, promotions, sales audit, POS integrations, reporting, and downstream systems
Maintain configuration discipline by ensuring changes follow established incident, service request, change management, testing, approval, and release governance processes
Develop, review, and maintain functional specifications, configuration documentation, test scenarios, process flows, support procedures, and knowledge articles
Coordinate and support unit testing, system integration testing, regression testing, UAT, business validation, defect triage, and release readiness activities
Partner with Business Process Owners, Merchandising, Pricing, Finance, Store Operations, IT, integration teams, technical teams, and external partners to align support priorities and deliver effective solutions
Support data quality and master data alignment across S/4HANA Retail, CAR, PMR, articles, sites, customers, pricing, promotions, and sales audit processes
Support CAR-related processes, including POS Data Transfer and Audit, Data Inbound processing, sales audit reconciliation, article and site mapping, reporting extracts, and HANA-based data model coordination
Support PMR-related processes, including promotion planning, promotion types, pricing conditions, markdown rules, campaign readiness, POS pricing validation, and issue resolution
Coordinate with technical, Basis, HANA, development, and integration teams to resolve cross-functional issues and support release, patching, upgrade, and stabilization activities
Identify support trends, recommend preventive actions, and contribute to process improvements that reduce recurring incidents and improve operational reliability
Work with development teams to ensure client needs are accounted for in all new development initiatives
Consult business analyst and business relationship managers on client feedback and needs to guide planning upgrades and new features
Analyze and collaborate on organizational improvements to increase quality and efficiency
Develop outstanding relationships with clients and external partners
Effectively prioritize and manage multiple tasks at the same time
Perform other job-related functions as assigned