Senior Specialist, Financial Aid

Nevada System of Higher Education • Charleston, SC

1d • Onsite

About The Position

Under the general direction of the Assistant Director (AD), this position will lead and support the operations of the Return of Title IV (R2T4) program by reviewing work for quality and accuracy, assessing workflow issues, providing training to ensure program integrity. Perform R2T4 calculations, adjusting aid, run R2T4 queries, maintain database and report productivity. In collaboration with the Assistant Director, develop, and maintain policies, procedures, and consumer education materials, including website, financial aid publications, R2T4 notifications and training manuals to meet federal/state financial aid refund requirements. Facilitate meetings with key stakeholders (Cashiers, Registrar Office, etc.) to coordinate academic calendar and special disbursements. Ensure funds are returned/disbursed within regulatory timeframe. The Financial Aid Senior Specialist works directly with students and their families to enhance their understanding of rights and responsibilities as a financial aid recipient. Program eligibility rules are communicated to students and families regarding scholarships, grants, work study employment, student loans, and state financial aid programs. The incumbent will also support other operations of the office which includes but not limited to client service, verification processing, satisfactory academic progress (SAP), loans, packaging and awarding, workstudy, appeals, etc. This consists of helping with processing areas as needed and providing support during high need periods. The position will have a broad knowledge of financial aid the surrounding federal, state and institutional regulations and policies.

Requirements

• Bachelor’s degree in student personnel, counseling, business or related field from an accredited college/university; OR an equivalent combination of education and experience.
• 3 years of progressively increased financial aid administrative experience.
• Ability to perform the Return of Title IV calculations.
• Knowledge of Return of Title IV regulations.
• Possess strong critical thinking, analytical and problem-solving skills, and acumen.
• Excellent verbal and written communication skills to effectively convey information to internal and external stakeholders.
• Ability to collaborate and work successfully with a diverse and varied group of staff & faculty and/or student population.
• Understand, evaluate, and provide strategic input on the impact of proposed and enacted changes in financial aid laws, regulations, guidelines, and effective practices.
• Read, interpret, and apply laws, regulations, and guidelines impacting the effective, efficient, and equitable performance of financial aid programs.
• Demonstrated success using inquiry and evidence to inform decision-making, short- and long-term planning.
• The ability to utilize and implement best practices to provide efficient and effective office operations that results in superior student experience.
• Possess skills to interact and build with students, families and the campus community.

Nice To Haves

• Master’s degree in student personnel, Counseling, business or related field from an accredited college/university.
• Experience working in a community college setting.
• Knowledge of PeopleSoft or similar Enterprise level software administering financial aid.
• Experience working in a large college/university setting.
• Community college experience a plus.
• Experience with providing presentations in small and large group settings.

Responsibilities

• Lead and support the operations of the Return of Title IV (R2T4) program by reviewing work for quality and accuracy, assessing workflow issues, and providing training.
• Perform R2T4 calculations, adjust aid, run R2T4 queries, maintain database, and report productivity.
• Develop and maintain policies, procedures, and consumer education materials, including website, financial aid publications, R2T4 notifications, and training manuals.
• Facilitate meetings with key stakeholders (Cashiers, Registrar Office, etc.) to coordinate academic calendar and special disbursements.
• Ensure funds are returned/disbursed within the regulatory timeframe.
• Work directly with students and their families to enhance their understanding of rights and responsibilities as a financial aid recipient.
• Communicate program eligibility rules to students and families regarding scholarships, grants, work study employment, student loans, and state financial aid programs.
• Support other operations of the office, including client service, verification processing, satisfactory academic progress (SAP), loans, packaging and awarding, workstudy, and appeals.
• Provide support during high need periods and assist with processing areas as needed.
• Maintain a broad knowledge of financial aid regulations and policies at the federal, state, and institutional levels.

Benefits

• Grant-in-Aid: Tuition & fee assistance for employees and their families at NSHE institutions.
• Time Off: Variety of time-off options to help employees manage their work-life balance.
• Holidays: 12 paid holidays per year.
• Health insurance plans for employees and dependents.
• Retirement Plan: 100% employer match.
• On-site Early Childhood Education Center services available.
• Learning & professional development opportunities.
• Active CSN Affinity Groups that focus on campus-wide diversity initiatives to create a welcoming campus climate.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees