Senior Specialist, Field Service Engineer

L3Harris•Oklahoma City, OK

7d•Onsite

About The Position

The Field Service Engineer (FSE) supports regular, special, and integrated system test programs, including scenario-based testing, developmental testing (DT) and operational testing (OT) at company and customer locations. The FSE is a Subject Matter Expert (SME) representing customer requirements in L3Harris ForceX’s Agile/Scrum software development cycle and constantly maintains ForceX’s exceptional reputation through positive customer interaction. The Senior Specialist, FSE is a highly skilled and experienced individual contributor working autonomously and on complex assignments to achieve operational targets, which have moderate impact on the overall achievement of results for the team.

Requirements

Secret Clearance required
Bachelor’s Degree and minimum 6 years of prior relevant experience performing the aforementioned functions.
Graduate Degree and a minimum of 4 years of prior related experience.
In lieu of a degree, minimum of 10 years of prior related experience.
Ability to travel up to 50% (20-25% expected), often on short notice, including OCONUS trips
Minimum 5 years’ experience as a Department of Defense Instructor/Evaluator

Nice To Haves

Expert ability to build positive relationships with both customers and software development teams
Strong ability to operate independently, ensuring customer satisfaction and compliance with applicable regulations and norms
Two (2) or more years of experience as an operator of L3Harris ForceX software applications strongly preferred
One to three (1-3) years of full-time experience directly related to developing education and training programs for technical and/or software products strongly preferred
Appropriate technology industry certifications such as CompTIA’s A+/Network+/Security+/Server+, Cisco CCNA/CCDA, Microsoft MTA/MCSA, etc. strongly preferred
Current holder of a FAA Class III or higher Flight Medical clearance (or the ability to pass one) strongly preferred

Responsibilities

Support Mission System Desktop Trainer development, as well as platform integration and troubleshooting efforts on OA-1K aircraft.
Serve as a SME throughout the software development lifecycle by supporting user feedback and requirements development, testing engineering builds, troubleshooting user issues in the classroom/aircraft environment, and maintaining related documentation.
Install equipment, machines, wiring, or software programs to meet specifications.
Setup and maintain hardware and software configurations on computer networks, including software integration lab, training simulation and aircraft mission equipment.
Provide customer technical support and resolve engineering service calls.
Provide direct on-site engineering assistance for integration efforts and test events.
Provide in-flight test engineering support.
Assist with training development and training execution, including systems training at integrator/support locations and operator training at customer locations.
Create ground and flight test cards to support aircraft mission systems and software checks.
Coordinate with Program Manager to provide required support within resource constraints, while following programmatic and personnel policy and procedures.
Provide ground and flight demonstration support to partner companies and potential customers for future business development.
Closely integrate with multiple agile software development teams, adding subject-matter expertise during the requirements, design, testing and implementation phases of software release.