Senior Field Service Engineer
About The Position
Moog's Digital Airfield Solutions business unit is seeking an exceptional individual to fulfil a unique hybrid role, part Field Service Engineer, part Business Development Engineer. This role will deliver support to FSE activities across North America, and will be critical to generating additional business in the Americas region. As a Senior Field Service Engineer, you will: Lead technical discussions with customers, partners and vendors, covering the whole DAS product portfolio. Manage proposals, both in response to formal tenders and unsolicited bids. Install, commission, and calibrate electronic and control based systems at customer sites. Diagnose and troubleshoot complex electrical, mechanical, and software related issues in fielded equipment. Perform factory acceptance tests (FATs), site acceptance tests (SATs), and support customer validation activities using established procedures and test equipment. Provide timely, professional technical support to customers on site and remotely (phone/email), including outside normal business hours as needed to minimize downtime. Complete detailed service reports documenting work performed, system history, and recommendations for design improvements, obsolescence mitigation, or serviceability enhancements. Deliver technical training for customers and internal teams, including formal classroom and hands on instruction. Assist in the development of training materials and curriculum, including “train the trainer” content. Maintain a strong focus on safety when working around high voltage systems, moving equipment, and other potential hazards. Collaborate cross functionally with Engineering, Program Management, and Manufacturing to resolve issues and improve products and processes. Travel 30 - 50% in North America region.
Requirements
- Strong technical background, especially with advanced electronic systems, systems integration, radar, laser, optical systems.
- Proven record of liaising with US Military customer stakeholders.
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a closely related discipline; or equivalent combination of education and relevant experience.
- 5 or more years of hands on experience installing, maintaining, and troubleshooting complex electronic or electromechanical systems.
- Strong understanding of test and measurement equipment, such as oscilloscopes, signal generators, spectrum analyzers, and power meters.
- Proven ability to troubleshoot system level issues involving hardware, software, and interfaces.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
- Willingness and ability to travel up to 50%, including domestic and international assignments, sometimes on short notice.
- Ability to lift and carry up to 25 lbs and safely use specialized tools and equipment.
Responsibilities
- Lead technical discussions with customers, partners and vendors, covering the whole DAS product portfolio.
- Manage proposals, both in response to formal tenders and unsolicited bids.
- Install, commission, and calibrate electronic and control based systems at customer sites.
- Diagnose and troubleshoot complex electrical, mechanical, and software related issues in fielded equipment.
- Perform factory acceptance tests (FATs), site acceptance tests (SATs), and support customer validation activities using established procedures and test equipment.
- Provide timely, professional technical support to customers on site and remotely (phone/email), including outside normal business hours as needed to minimize downtime.
- Complete detailed service reports documenting work performed, system history, and recommendations for design improvements, obsolescence mitigation, or serviceability enhancements.
- Deliver technical training for customers and internal teams, including formal classroom and hands on instruction.
- Assist in the development of training materials and curriculum, including “train the trainer” content.
- Maintain a strong focus on safety when working around high voltage systems, moving equipment, and other potential hazards.
- Collaborate cross functionally with Engineering, Program Management, and Manufacturing to resolve issues and improve products and processes.
- Travel 30 - 50% in North America region.
Benefits
- great compensation package
- bonus opportunities
- matching 401k
- Employee Stock Purchase Plan (select locations)
- Flexible Spending and Health Savings Accounts
- Flexible paid time off
- holidays
- parental leave program
- relocation assistance
- Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
- Tuition Assistance
- mentorship and coaching opportunities
- leadership development and other personal growth programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
