Senior Specialist, Donor Engagement & Growth

TechnoServe

16h • Hybrid

About The Position

At TechnoServe, we believe that everyone deserves the opportunity to build a better life. For over 50 years, we have given smallholder farmers and entrepreneurs the skills, connections, and confidence to lift themselves out of poverty. We leverage the power of markets and the private sector to create sustainable economic growth to benefit people and the planet. Our unique mix of business solutions, deep knowledge of local contexts, and data-driven insights is helping to fight poverty across Africa, Asia, and Latin America. TechnoServe staff are local–95% are from the countries in which they work. We put a high premium on collaboration and entrepreneurship. We hold ourselves and each other to the highest standards of integrity and transparency. And we focus on delivering lasting impact for our mission.

The Senior Specialist of Donor Engagement & Growth is responsible for deepening relationships and scaling TechnoServe’s donor pipelines by enhancing the donor journey for our most promising mid-level supporters (between $500 - $5,000), optimizing programming for our Global Advisory Council (GAC), and driving volunteer engagement and giving among our Fellows Alumni. The Sr. Specialist provides a high-touch experience for donors in these groups and acts as a collaborative partner to internal teams—layering engagement strategies over existing workflows to help move donors toward their full philanthropic potential.

The Senior Specialist reports to the Sr. Director of Major Gifts.

Requirements

• Bachelor’s Degree with 5+ years of experience in fundraising, alumni relations, or account management, or a Master’s with 3+ years of experience.
• Demonstrated success in meeting or exceeding revenue targets and moving donors up a "giving pyramid."
• Proficiency in managing complex, multi-stakeholder projects and utilizing The Raiser’s Edge.
• Exceptional written and verbal communication skills; ability to distill complex international development data into a compelling "business case" for giving.
• Excellent oral, written, and interpersonal skills, with fluency in English.

Nice To Haves

• Experience with Humanitarian or International Development organizations.
• Knowledge of tools to track donor behavior and pipeline velocity.
• Experience managing Giving Societies, alumni groups, volunteer management, and/or volunteer boards.
• Experience with CRM platforms (The Raiser's Edge preferred).

Responsibilities

• Act as a dedicated partner to the Direct Mail and Digital teams. "Overlay" personalized engagement onto existing mass-marketing cycles to ensure high-potential donors feel seen and valued without disrupting current workflows. These donors are in direct mail and digital marketing cycles to provide them with an enhanced donor experience where personalized outreach complements automated workflows.
• Serve as a program lead for the Global Advisory Council. Drive a consistent baseline of engagement. For GAC members in Major Gift Officer (MGO)-managed portfolios, act as a strategic partner, providing the programmatic "baseline" (communications, help with events, and updates) that allows MGOs to layer on bespoke, high-level touches with a focus on onboarding newer members and activating mid-level members who are not yet in MGO portfolios, moving them toward their full philanthropic potential.
• Act as a catalyst for the 500+ Fellows Alumni, motivating key volunteers in different regions to hold networking events, keeping the alumni a self-sustaining and increasingly donor-ready group. Develop giving tracks, especially for alumni who have moved into executive roles. Keep fellows educated on TechnoServe’s success, challenges and opportunities to help through facilitating a quarterly newsletter and other communications.
• Get on the phone and proactively reach out to thank donors and volunteers, listen to their stories, and understand the "why" behind their generosity. Be comfortable asking a donor about their life’s passions as well as analyzing their giving history. The goal is to move beyond the transaction to help build a community of supporters.
• Serve as the bridge to MGOs, providing the "intel," nuances, and briefing memos needed for MGOs to invite donors into five- and six-figure investments. Act as the connective tissue that ensures a donor’s journey from "interested" to "invested" feels seamless and personal.
• Serve as a member of the event planning team for donor cultivation events, salon dinners, and virtual functions, to help ensure these events are structured for increased investment.
• Serve as an optimizer of the donor experience. Identify friction points in the donor journey and propose creative, data-backed solutions to improve retention and increase giving.
• Maintain impeccable records in The Raiser’s Edge, using data to report on the "health" of donor segments. Ensure all donor interactions are tracked in the CRM in a timely and thorough manner.
• Collaborate with colleagues to ensure that appeals, newsletters, and other donor-centric materials that reach specific donor segments are tailored to resonate. Act as a solution partner to colleagues, identifying and solving "pain points" in the donor journey through data-informed strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior