Senior Specialist, Donor Engagement & Growth

TechnoServe•Arlington, VA

2d•Hybrid

About The Position

The Senior Specialist of Donor Engagement & Growth is responsible for deepening relationships and scaling TechnoServe’s donor pipelines by enhancing the donor journey for our most promising mid-level supporters (between $500 - $5,000), optimizing programming for our Global Advisory Council (GAC), and driving volunteer engagement and giving among our Fellows Alumni. The Sr. Specialist provides a high-touch experience for donors in these groups and acts as a collaborative partner to internal teams—layering engagement strategies over existing workflows to help move donors toward their full philanthropic potential.

Requirements

Bachelor’s Degree with 5+ years of experience in fundraising, alumni relations, or account management, or a Master’s with 3+ years of experience.
Demonstrated success in meeting or exceeding revenue targets and moving donors up a "giving pyramid."
Proficiency in managing complex, multi-stakeholder projects and utilizing The Raiser’s Edge.
Exceptional written and verbal communication skills; ability to distill complex international development data into a compelling "business case" for giving.
Excellent oral, written, and interpersonal skills, with fluency in English.
US work authorization at the time of application.

Nice To Haves

Experience with Humanitarian or International Development organizations.
Knowledge of tools to track donor behavior and pipeline velocity.
Experience managing Giving Societies, alumni groups, volunteer management, and/or volunteer boards.
Experience with CRM platforms (The Raiser's Edge preferred).
Knowledge of techniques and best practices in annual giving and stewardship communications (including email solicitations and direct mail strategies).
Demonstrated ability to work collaboratively on a team and to build and maintain positive relationships with all levels of the organization.
Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously in a fast-paced, results-driven environment.

Responsibilities

Act as a dedicated partner to the Direct Mail and Digital teams. "Overlay" personalized engagement onto existing mass-marketing cycles to ensure high-potential donors feel seen and valued without disrupting current workflows.
Serve as a program lead for the Global Advisory Council. Drive a consistent baseline of engagement.
Act as a catalyst for the 500+ Fellows Alumni, motivating key volunteers in different regions to hold networking events, keeping the alumni a self-sustaining and increasingly donor-ready group.
Get on the phone and proactively reach out to thank donors and volunteers, listen to their stories, and understand the "why" behind their generosity.
Serve as the bridge to MGOs, providing the "intel," nuances, and briefing memos needed for MGOs to invite donors into five- and six-figure investments.
Serve as a member of the event planning team for donor cultivation events, salon dinners, and virtual functions, to help ensure these events are structured for increased investment.
Serve as an optimizer of the donor experience. Identify friction points in the donor journey and propose creative, data-backed solutions to improve retention and increase giving.
Maintain impeccable records in The Raiser’s Edge, using data to report on the "health" of donor segments.
Collaborate with colleagues to ensure that appeals, newsletters, and other donor-centric materials that reach specific donor segments are tailored to resonate.