Senior Specialist, Customer Success

Mastercard•Salt Lake City, UT

5d•$114,000 - $166,000•Onsite

About The Position

The Client Success team is looking for a Client Success Manager (CSM) to act as the daily liaison between Mastercard and our strategic clients and partners, ensuring their success and complete satisfaction with our products and services. As a key member of a rapidly growing Client Success organization, your primary responsibility will be to develop and maintain strong relationships with our client base helping to grow the existing business. This will be achieved by working closely with each client emphasizing a strong client connection, providing valuable insights and giving personal account support. You will work with some the largest financial companies in the world who are actively embracing the digitization of financial data.

Requirements

Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
Excellent presentation skills and ability to communicate with C-level business executives
Service driven with a desire to see clients succeed
Strategic mindset and ability to understand client and industry objectives
Excellent problem-solving techniques and issue management skills
Great verbal and written skills
Proactive and highly organized
Self-driven, motivated and results oriented
A intermediate level of client management experience.

Responsibilities

Become knowledgeable of Mastercard solutions and service offerings, including business solutions and implementation methodologies
Manage client relationships and become the trusted advisor
Work with and support sales through upsell opportunities
Work to ensure customer satisfaction with Mastercard products and services by anticipating client needs and understanding the overall vision of their company
Collaborate cross-functionally within Mastercard to provide outstanding client support
Advocate for the needs of clients to leaders in different departments
Understand clients' business challenges and industry trends and consult on how Mastercard can help them achieve their objectives
Establish success plans that clarify client goals and enable them to measure their

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement