Senior Specialist, Customer Experience and Design
Mastercard•O'fallon, MO
•$104,000 - $177,000•Onsite
About The Position
This role will be joining the Mastercard Safety Net Team. Safety Net leverages the Mastercard network to identify and limit issuer and acquirer losses from large-scale fraud attacks—providing an secondary layer of defense independent from customer systems—with selective controls that can block transactions for issuers based on multiple criteria while also alerting acquirers of suspect transactions. By monitoring the network on a global scale, Safety Net identifies and limits the impact of cyber attacks if customer or processor systems are breached—helping to minimize their financial and reputational impact.
Requirements
- Strong experience Product Design with the Customer Experience in mind.
- Broad knowledge of product development functions.
- Understanding of product development concepts and practices across the product development life cycle.
- Demonstrated ability to multi-task and manage a significant workload.
- Advanced organization and project management skills.
- Solid verbal and written communications skills.
- Ability to understand, interpret and analyze financial information.
- Ability to interact effectively at various organizational levels and to work collaboratively with internal and external business partners.
Nice To Haves
- Preferred experience in project management.
- Payments industry and/or financial services experience.
Responsibilities
- Provides designs specifications for and develops new products and services or their components.
- Defines functional and technical requirements.
- Researches new technologies and competitive products to develop additional product ideas and enhancements.
- Performs launch-related activities associated with new or highly customized product implementations, including marketing/communication and collateral.
- Defines business and technical requirements and manages the relationships of technical resources and the Global Technology Organization to maintain and build out platforms.
- Participate in the development of new products and product enhancements.
- Perform assigned tasks in the product development life cycle; areas of focus may include features, benefits, pricing, rules, and implementation guidelines.
- Provide information to the technology organization to assist in translating product requirements into technical specifications.
- Contribute to the execution of the product marketing strategy including advertising, promotional and sales programs.
- Support product launches and implementations.
- Prepare various reports on the status of project components.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
