Senior Specialist, Credit and Field Operations
About The Position
The Senior Specialist will serve as the subject matter expert responsible for coordinating work planning, establishing and implementing a comprehensive training program for Customer Service Reps and new hires, and developing and executing a comprehensive routine to monitor, prioritize, and oversee pending work. This role will provide expertise in meter operations and work practices, while maintaining direct lines of communication with all company organizations to ensure projects are completed safely and efficiently. Additionally, the position will assess and address training gaps, effectively communicate procedural changes, assist managers with coaching and mentoring supervisors, and train new supervisors on core responsibilities. Mission Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Requirements
- Subject matter expert in meter operations and work practices.
- Expertise in coordinating work planning.
- Ability to establish and implement comprehensive training programs.
- Skill in developing and executing routines to monitor, prioritize, and oversee pending work.
- Proficiency in maintaining direct lines of communication with company organizations.
- Capability to assess and address training gaps.
- Strong communication skills for procedural changes.
- Experience assisting managers with coaching and mentoring supervisors.
- Ability to train new supervisors on core responsibilities.
Responsibilities
- Serve as the subject matter expert responsible for coordinating work planning.
- Establish and implement a comprehensive training program for Customer Service Reps and new hires.
- Develop and execute a comprehensive routine to monitor, prioritize, and oversee pending work.
- Provide expertise in meter operations and work practices.
- Maintain direct lines of communication with all company organizations to ensure projects are completed safely and efficiently.
- Assess and address training gaps.
- Effectively communicate procedural changes.
- Assist managers with coaching and mentoring supervisors.
- Train new supervisors on core responsibilities.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
