Senior Specialist, Corporate Actions Response Tendering

RBC•Toronto, ON

9d•CA$55,000 - CA$90,000•Onsite

About The Position

In this role, you will be responsible for managing and validating client elections with accurate and timely tender to agents. You will seek clarification of invalid, incorrect and/or ambiguous client instructions and send rejection notices to clients where required. You will work closely with agents and depositories to ensure instructions are actioned and accepted prior to stated deadlines. In addition, you will provide thorough resolution to issues and/or queries related to client elections on Corporate Action events.

Requirements

2-4 years Back Office experience within financial services industry
Knowledge of Corporate Action Principals & Custody Platforms
Intermediate MS Office Suite (Excel, Word, Outlook, etc.)

Nice To Haves

Canadian Securities Course

Responsibilities

Review and validate incoming client instructions ensuring accurate and complete information is provided and all requirements are fulfilled. Where instructions are deemed incomplete or ambiguous, rejection notices are sent to clients in a timely manner.
Manage response tendering workflows giving priority to urgent elections while managing short deadlines and high volumes.
Ensure all tenders are reconciled, balanced, and accounted for on a daily basis.
Support in the implementation of operational changes/improvements to streamline processes and enhance customer service. Identify and recommend areas for improved efficiency and simplification.
Escalate all critical issues identified immediately to ensure risk mitigation and control.
Ensure errors and omissions are maintained at an absolute minimum or where occurring are not repetitive in nature as part of managing key risk indicators.
Investigate escalations and work with various parties for resolution where possible. Further escalate unsolved issues to management team to ensure risk containment.
Respond to all client queries in a timely manner providing all necessary information and backup for quick resolution.