Senior Specialist, Complex Transactions
About The Position
This role is for an experienced Senior Pension Services professional to join a high-performing team and make a significant impact. The individual will be involved in various activities within Pension Services, providing subject-matter expertise on the UPP and participating universities’ prior plans. Key responsibilities include acting as a team lead for reconciling membership pension data, reporting key measures to stakeholders, supporting the transactions and payroll team, and interacting with the Client Experience team as a subject matter expert. This position is based in downtown Toronto with a hybrid work environment, requiring a minimum of two days per week in the office.
Requirements
- Completed college diploma or university degree.
- 5+ years of strong data analytics experience in the pension or financial services industry.
- 3+ years of experience in a broad range of pension plans, including defined benefit, defined contribution, and hybrid plans.
- Experience reading and interpreting pension plan texts and translating provisions for operational use.
- Strong ability to self-diagnose member data issues correctly.
- Strong oral and written communication skills and an ability to communicate complex information clearly and at an appropriate level for the member and employer.
- Professional, client-focused approach to colleagues and assignments.
- Ability to organize, set priorities, and work independently.
Nice To Haves
- Experience coding SQL, Data visualization (PowerBI/Domo), Mail Merge, PowerAutomation, Excel VBA, and Reporting best practices.
- CEBS or PPAC certification.
- Seeks out experiences that may change perspective or provide an opportunity to learn new things.
Responsibilities
- Deliver best-in-class service to members, participating employers, and universities.
- Provide accurate and timely reporting to all stakeholders regarding general and specific provisions of the benefit and pension plans.
- Recommend improvements to pension administration.
- Act as a primary contact for queries regarding member data, contribution data captures, and connecting with the Client Experience Team.
- Guide the team on delivering services within legislative timelines.
- Act as the primary contact for UPP Staff members.
- Exhibit an ability to listen, negotiate and communicate goals; share knowledge, experience, and responsibility with the team to achieve the highest standards of professionalism.
- Become a subject-matter expert of UPP plan provisions.
- Prepare and/or coordinate statutory reporting requirements, such as annual member statements, pension adjustments, and quarterly pension adjustment reversals.
- Peer review transaction cases and payment streams.
- Assess feasibility of workarounds for system-generated member calculations.
- Monitor employer transactions, including the collection, recording, and reconciliation of contributions and data.
- Ensure compliance with the pension plan text, all legally prescribed timelines, and internal policies; ensure that all data is accurate and comprehensive.
- Ensure all benefit payments, including monthly pension payroll, are paid accurately and on time via the trustee.
- Remain current on pension benefit trends, practices, and procedures, and evaluate and recommend adjustments.
- Undertake other projects and activities as assigned.
Benefits
- Defined benefit pension plan
- Flexible hybrid work model
- Paid time off – vacations, personal days and wellness days
- Work remotely up to eight weeks/year
- Comprehensive group benefits including medical, dental, vision, etc.
- Extended paramedical and mental health service coverage
- Health care and lifestyle spending accounts
- Fertility treatments, paid parental leave, and gender affirmation coverage
- Education Assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
