Senior Specialist, Client Processing
About The Position
We’re seeking a future team member for the role of Senior Specialist, Client Processing - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX. In this role, you’ll make an impact by providing complex analytics and reporting services to improve and automate Client Processing systems, managing moderate to complex external client issues, and directly advising other organizational units/teams to ensure timely delivery of service or resolution of issues. You will meet with organizational units/teams to ensure problems and issues are being addressed appropriately and resolved in a timely manner. You will participate in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. You will solve complex problems based on an understanding and knowledge of the intricacies of the system. You will integrate in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. You will provide support to lower level client processing roles. You may be responsible for allocating and checking work of other team members, and may be responsible for specific supervisory review, training and approval actions. You will contribute to the achievement of related teams objectives.
Requirements
- Bachelors degree or the equivalent combination of education and experience is required.
- Detail oriented
- Excellent verbal and written communication abilities
- Ability to self-manage, prioritize, and execute workload
- Familiarity with technical applications to include, but not limited to, Microsoft Office applications
Nice To Haves
- 5-7 years of total work experience is preferred.
- Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
- Experience in brokerage processing preferred.
- Applicable local/regional licenses or certifications as required by the business.
- Prior loan operations experience in a financial service setting preferred
Responsibilities
- Provides complex analytics and reporting services, working to improve and automate Client Processing systems.
- Manages moderate to complex external client issues.
- Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue.
- Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner.
- Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions.
- Solves complex problems based on an understanding and knowledge of the intricacies of the system.
- Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
- Provides support to lower level client processing roles.
- May be responsible for allocating and checking work of other team members.
- May be responsible for specific supervisory review, training and approval actions.
- Contributes to the achievement of related teams objectives
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
