Senior Specialist, Client Processing Team Lead

BNY Mellon•Lake Mary, FL

8d•$59,000 - $95,000•Onsite

About The Position

We’re seeking a future team member for the role of Senior Specialist, Client Processing Team Lead to join our GSS Enablement team. In this role, you’ll make an impact by leading daily operations for triparty collateral, trade, liquidity, and settlement workflows. You will act as the primary point of contact for clients and primary dealers on complex issues, including breaks, collateral shortfalls, pledges, releases, and wire exceptions. You will direct reconciliations, reporting, and issue resolution across multiple accounts and workflows. You will partner with Technology, Risk, Product, and Client Service to fix root causes, not just symptoms. You will set team priorities and keep delivery on track against cutoffs and client commitments. You will build the team's capability through training, onboarding, and hands-on knowledge transfer. You will lead with a control mindset that sets the standard for the group, not just your own work. You will keep procedures, control documentation, and audit readiness current and defensible. You will identify and drive automation, workflow redesign, and AI-enabled improvements. You will represent the team in testing and rollout of system and process enhancements.

Requirements

Associates degree in a related discipline or equivalent combination of education and experience is required. Bachelors degree preferred.
7 plus years in client processing, triparty collateral, repo, securities operations, or related financial services roles
Experience leading daily workflow and developing team performance, including supervisory review
Strong analytical and decision-making skills, with the judgment to resolve exceptions fast and correctly
A genuine risk and control discipline, documentation and deadlines aren't an afterthought
Clear communication skills, tested in front of clients and internal stakeholders alike

Nice To Haves

Back-office operations experience within financial services
Working knowledge of US triparty repo mechanics and treasury clearing processes
Exposure to industry change, such as UST central clearing, 24x7 market initiatives, or similar transformation work
Experience with automation, workflow optimization, or AI-enabled process improvement
Familiarity with reporting/data tools (e.g., Power BI) used to monitor operational performance
Solid understanding of regulatory expectations and operational controls

Responsibilities

Leading daily operations for triparty collateral, trade, liquidity, and settlement workflows
Acting as the primary point of contact for clients and primary dealers on complex issues, including breaks, collateral shortfalls, pledges, releases, wire exceptions
Directing reconciliations, reporting, and issue resolution across multiple accounts and workflows
Partnering with Technology, Risk, Product, and Client Service to fix root causes, not just symptoms
Setting team priorities and keeping delivery on track against cutoffs and client commitments
Building the team's capability through training, onboarding, and hands-on knowledge transfer
Leading with a control mindset that sets the standard for the group, not just your own work
Keeping procedures, control documentation, and audit readiness current and defensible
Identifying and driving automation, workflow redesign, and AI-enabled improvements
Representing the team in testing and rollout of system and process enhancements