Senior Specialist - Animal Welfare Member Engagement
About The Position
At Nestlé Purina, we believe pets and people are better together. As a leader in pet nutrition, our focus is bridging physical and digital experiences through agile ways of working, calculated risk-taking, and a data-driven mindset. Our New Business Models team consists of technical pioneers that design, build, and maintain groundbreaking technologies and product innovations that are transforming the lives of pets and their owners. With a digital ecosystem that includes high growth digital products like Petfinder, the number one pet adoption platform helping millions of pets find their forever homes; or the myPurina app that places a wealth of trusted guidance, personalized recommendations, and rewards at your fingertips; or Petivity, Purina’s IoT brand that allows pet owners to proactively monitor their pets’ health through connected devices; we continue to focus our efforts on forward-thinking and revolutionary technologies. Together, we drive results while creating and transforming the future of petcare. As a Sr. Specialist – Animal Welfare Member Engagement, you’ll play a key role in delivering an exceptional experience for Petfinder members by supporting their member journey - from onboarding and activation through ongoing engagement and retention. Come prepared to help bring to life a best-in-class service model, combining scalable self-service tools with targeted, high-touch support to ensure members are successful on the platform and view Petfinder as a critical part of their own success. You will serve as both a trusted partner to Petfinder members and a connector across Product, Marketing, and Member Success leadership, helping to ensure that member feedback and industry insights are reflected in the overall digital experience.
Requirements
- Bachelor’s Degree from an accredited institution
- 5+ years of experience in customer success, member engagement, account management, nonprofit relations, marketing, or a related field
Nice To Haves
- Experience in or a passion for animal welfare is preferred
- Must be able to travel up to 25% or as business needs require
Responsibilities
- Partner with Product and Marketing teams to identify opportunities that increase member engagement, platform adoption, Petfinder Feeding Partners participation, and connection to the broader Purina ecosystem
- Serve as an escalation partner on complex member registration, quality, and outreach situations
- Partner with Petfinder Member Communications to develop and deliver member education and engagement initiatives - including webinars, conferences, training materials, and support resources - that strengthen member relationships, improve member success, and drive platform adoption
- Partner cross functionally to identify recurring member pain points, support process improvements, and address trends impacting member satisfaction and retention
- Utilize reporting tools to identify organization and engagement trends
- Cultivate deep expertise in the animal welfare ecosystem and stay curious about emerging trends, research, innovations, and best practices
- Serve as the voice of Petfinder to members, acting as a trusted partner, advocate, and resource that helps organizations successfully engage with and maximize value from the Petfinder platform
Benefits
- 401k with company match
- healthcare coverage
- performance-based incentives
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What This Job Offers
Job Type
Full-time
Career Level
Senior
