Senior Spare Parts Coordinator

Valmet•Beloit, WI

2d•Onsite

About The Position

The Senior Spare Parts Coordinator plays a key role within Valmet, supporting both management and the Spare Parts team. This position manages customer orders throughout the entire Order-to-Cash process, from order entry to payment receipt, while ensuring effective communication between customers and internal stakeholders. The role combines hands-on order management with leadership support responsibilities, helping drive operational efficiency, customer satisfaction, and continuous improvement initiatives.

Requirements

Bachelor's degree in Business or a related field.
Minimum of 3 years of experience in customer service, account management, order management, or a related role.
A mix of relevant education and experience can also be considered
Experience with ERP and CRM systems, Microsoft Office Suite, and Power BI is highly considered.

Responsibilities

Manage customer orders for parts and consumables through the complete Order-to-Cash process.
Serve as the primary customer contact for order status, delivery schedules, pricing inquiries, and issue resolution.
Coordinate with Supply Chain, Logistics, Warehouse, and Finance teams to ensure timely and accurate order fulfillment.
Support the development and continuous improvement of order management and customer communication best practices.
Act as an escalation point for complex order, pricing, delivery, invoicing, and customer service issues.
Prepare reports, identify trends, and recommend process improvements that enhance customer satisfaction and operational performance.
Assist in onboarding, training, and mentoring Spare Parts Coordinators.
Foster strong customer relationships and participate in customer and sales review meetings.