Senior Solutions Engineer

Toast • Boston, MA

15h • Hybrid

About The Position

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As Toast continues to grow, we are seeking an experienced Solutions Engineer to help us continue to grow into the Enterprise hospitality space.

Requirements

• Hospitality, POS Knowledge or related industry experience required
• Experience with multi-location brands, enterprise/franchise IT systems, or complex organizational structures is highly desirable.
• Must be willing to travel 30% or more to support business needs.
• Requires strong presentation skills, including executive presence and the ability to articulate complex products and ideas with clarity.
• Highly collaborative, serving as a trusted partner to sales, onboarding, and product teams.
• Strong understanding of APIs; coding skills not required.
• Highly organized, with a proven ability to manage a multi-stage pipeline of high-touch deals while maintaining strong ownership and follow-through.
• Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
• Strong problem solving/troubleshooting skills

Nice To Haves

• Familiarity with Salesforce CRM.
• Experience with MEDDPICC or similar structured sales methodologies.
• Prior B2B sales experience within the upmarket restaurant, hospitality, or retail sectors.

Responsibilities

• Serve as a subject matter expert on Toast products, extensible tools, and integrated partners, clearly articulating their value within an enterprise technology stack.
• Act as a trusted partner to Enterprise Sales Representatives by leveraging product expertise to collaboratively identify solutions that meet prospect needs.
• Translate business goals into tailored solutions that align with customer requirements.
• Travel nationwide to present Toast solutions to key stakeholders, including executive teams at leading restaurant brands.
• Effectively demonstrate the value of a comprehensive solution to each buying persona involved in the decision-making process.
• Collaborate with the Toast product team to understand the roadmap and influence strategic product investments.
• Leverage restaurant industry experience to consult with prospects on how Toast can drive competitive performance.
• Work with the marketing team to plan and execute customer conferences and industry trade shows.

Benefits

• Competitive compensation and benefits programs
• Healthy lifestyle with flexibility
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees