Senior Solutions Engineer

Logitech • Chicago, IL

22h • Hybrid

About The Position

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Team & Role: The Solutions Engineering (SE) team at Logitech for Business (L4B) is a group of passionate technologists dedicated to driving customer success. We work closely with sales teams, customers, and partners to ensure that Logitech’s Video Collaboration and workspace solutions are well understood, effectively implemented, and deliver real-world impact. Our SEs bridge the gap between technology and business by providing deep technical expertise, engaging in solution design, and delivering hands-on demonstrations. We collaborate cross-functionally with Sales, Product, and Marketing teams to position Logitech’s technology effectively, solving real challenges in hybrid work, video collaboration, and IT/AV integration. The Senior Solutions Engineer is a senior technical leader responsible for driving complex enterprise engagements from discovery through technical win. This role partners closely with Sales, customers, and internal cross-functional teams to lead solution design, manage evaluations, navigate competitive situations, and maintain momentum in strategic accounts. This role is designed for an experienced presales professional who can operate comfortably with executive stakeholders while also going deep with IT, security, AV, and workplace technology teams. The right candidate brings strong technical judgment, disciplined follow through, and the ability to lead customer situations independently across multiple concurrent enterprise opportunities. Success in this role depends on strong discovery, practical solution design, clean execution of PoCs, credible communication, and clear ownership when customer issues or escalations threaten trust or revenue. This role is not limited to standard demos or guided technical support. It requires senior-level ownership, sound judgment, and the ability to drive progress in complex enterprise customer situations. Location: This role is geographically aligned to the North Central region to support close collaboration with key customers, regional leadership, salespeople, and strategic partners. The location was selected based on customer density, and alignment with Central time zone operations. While the hybrid role is based out of a home office, travel will be required as needed to support customer meetings and internal business priorities. To be considered for this role, you must currently reside within the designated region by the start date. This is a hybrid position based out of a home office in the Chicago Metro area. Regular in-person presence in the Chicago office is expected. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for equality and the environment. These are the core behaviors and values you’ll need for success at Logitech.

Requirements

• Strong background in solutions engineering, technical pre-sales, enterprise IT consulting, or AV solution design.
• Proven ability to work with large enterprise customers, Fortune 500 companies, or complex IT environments.
• Extensive experience in enterprise IT infrastructure, AV integration, or collaboration technologies.
• Demonstrated success in leading technical sales engagements, influencing decision-makers, and driving adoption at scale.
• Demonstrated ability to lead complex enterprise opportunities from discovery through evaluation and decision
• Experience operating independently in ambiguous customer situations, with strong ownership and follow through
• Expert-level knowledge in video collaboration solutions (Microsoft Teams, Zoom, Google Meet, Webex).
• Advanced understanding of enterprise networking (firewalls, VPNs, QoS, VLANs, cloud security).
• Deep experience with AV system architecture, microphone arrays, room acoustics, and conferencing technology.
• Familiarity with device management, cloud infrastructure, and API-based integrations.
• Practical experience troubleshooting or guiding customer deployments involving certificates, proxy environments, firewall rules, device management, and log analysis
• Strong executive presence with the ability to engage C-level stakeholders and IT leadership.
• Excellent verbal and written communication skills for presentations, documentation, and technical storytelling.
• Ability to influence business decisions through data-driven insights and technical expertise.
• Strong written follow-up discipline, including customer recap notes, action tracking, and clear coordination across internal teams
• Proven ability to translate customer challenges into product recommendations and feature enhancements.
• Experience working with product, marketing, and engineering teams to align technical strategy with business goals.
• Ability to turn field experience into practical guidance, reusable best practices, and enablement for internal teams

Nice To Haves

• Expected to stay ahead of industry trends, emerging technologies, and Logitech product advancements.
• Encouraged to pursue technical certifications in collaboration platforms, networking, or AV technologies.

Responsibilities

• Enterprise Customer Strategy & Technical Leadership: Lead complex enterprise engagements across discovery, solution design, technical validation, and decision support
• Guide customer conversations across IT, security, AV, procurement, and end-user workflow stakeholders
• Translate customer requirements into practical technical plans that align with real deployment standards and constraints
• Develop trusted relationships with customer stakeholders by maintaining clear ownership, follow through, and momentum across active opportunities
• Competitive Differentiation & Market Positioning: Lead competitive technical conversations and differentiate Logitech clearly in high-value opportunities
• Address objections with credibility and customer context, not just feature comparison
• Strengthen account strategy through sound technical judgment and clear communication
• Solution Design & Proof of Concept Execution: Lead PoCs and technical evaluations with clear success criteria, defined risks, documented outcomes, and decision-oriented next steps
• Help customers integrate Logitech solutions into enterprise environments with attention to performance, security, scalability, and manageability
• Provide deployment guidance across enterprise environments, including areas such as certificates, proxy constraints, VLANs, firewall rules, device management, and log-based troubleshooting
• Align technical recommendations to customer business goals, standards, and operational realities
• Executive Engagement & Strategic Influence: Engage credibly with IT leadership, AV decision-makers, and executive stakeholders in strategic customer situations
• Represent Logitech in customer briefings, high-visibility meetings, and select field or industry-facing engagements as needed
• Surface field insight and customer feedback that help improve product direction, messaging, and technical readiness
• Cross-Functional Collaboration: Act as a trusted technical advisor to Sales and internal teams
• Coordinate with Product, Engineering, Support, and Customer Experience when issues affect customer trust, deal momentum, or revenue
• Maintain strong operating cadence through clear follow-up, defined owners, documented actions, and timely updates
• Lead or coordinate technical escalations when issues threaten customer trust or revenue, keeping internal teams aligned and customer-facing next steps clear
• Mentorship & Knowledge Sharing: Mentor other Solutions Engineers and technical specialists
• Contribute field insight, reusable guidance, and best practices back into the organization
• Help raise team readiness through practical knowledge sharing and collaboration

Benefits

• We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future.
• We believe that good health means more than getting medical care when you need it.
• Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees